Commercial Underwriting Operations Supervisor Job Listing at NJM Insurance Group in Trenton, NJ (Job ID R2007083)

Description

New Jersey Manufacturers Insurance Company (NJM) was founded in 1913 by a group of manufacturers seeking to provide cost-effective, safety conscious and financially secure workers' compensation insurance for their workers. From inception the Company has operated as a mutual, with a focus on the needs of its policyholders.

Today, NJM Insurance Group, is a leading mid-sized U.S. property and casualty insurance company with 90 consecutive years of A+ financial strength ratings by AM BEST. Due to exceptional employee experience, NJM has been included on the latest Forbes List of Best Employers in New Jersey for the fourth year in a row. The NJM reputation for being a top provider of outstanding customer service was reaffirmed by the most recent J.D. Power Auto Insurance Claims Survey.

Over the last five years, the Company has focused on a strategic plan that calls for it to become a regional property & casualty insurer and has transitioned away from its affinity-based membership model. To that end, the Company has added an independent agency model for new lines of middle and large commercial and has more than doubled its product offerings. NJM now offers its various products to businesses across New Jersey, Pennsylvania, New York, Maryland, Delaware, and Connecticut.

Celebrating its 110-year anniversary in June 2023, NJM's focus on policyholders stands at the center of its values. Its mission is to provide value-based insurance solutions to policyholders while maintaining the highest levels of service, integrity, and financial stewardship.

NJM's Commercial Lines department conducts business for policyholders and preferred agencies within the Mid-Atlantic region, specifically NJ, PA, NY, MD, DE, CT. Products include Commercial Auto, G/L, Workers Comp, BOP, Excess/Umbrella, and Package. The Commercial Lines function encompasses Underwriting, Sales, Operations, Premium Audit, Product Management, Product Development, Loss Prevention and Business Process Unit.

This position involves the supervision of Commercial Lines operations and support staff, and/or potentially customer contact center staff. Provide timely and customer centric assistance to all customers, underwriters and agents.  

Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential function of the job.

• Accountable for the department's adherence to Commercial Underwriting policies and protocols, for new business, renewals and endorsements.  Ensures department collaboration with Commercial Lines support departments. Ensures processing efficiencies at all times.
• Assists with management aspects of Underwriting processing process (application, underwriting processing, balancing timing of entries while maintaining entry of schedule rating off-balance lists) in the issuance of new and renewal accounts. Leverage knowledge & ability to perform all department roles & responsibilities.
• Coordinates with Manager to ensure appropriate resource allocation.
• Responsible to coach and develop employees to higher performance levels
• Accomplishes results by assisting staff with setting and achieving goals and objectives that are aligned with Commercial Lines goals. Monitors productivity/performance standards and appraises job results. Regularly communicates, coaches staff, provides training and manages performance issues as necessary.
• Attract, develop and lead diverse team that maximize performance and creates opportunities for the movement of talent
• Distribute work assignments to Underwriters and Support Associates.
• Identify opportunities to apply and leverage technology to maximize workflow efficiencies and staff capabilities.
• Respond to basic correspondence and verbal inquiries from policyholders, brokers, and internal sources
• Hire, train and manage assigned support staff. Training responsibilities related to the following activities:
  - Assess training needs
  - Secure training resources
  - Implement training plan
  - Monitor progress
• Requires staff to deliver a high level of customer service and quality of work.
• Handle and resolve escalated internal and external customer issues and concerns.
• Stays abreast of trends in NJM's Commercial lines of business. Understands how risks, trends and strategic issues affect NJM and policyholders.  Participates and supports technology initiatives/enhancements.

Required Qualifications: Knowledge, skills & abilities, experience, minimum & desired education, certification and/or license requirements.

• Strong communications skills (verbal, written and active listening)
• P&C Insurance Experience is required
• Demonstrate leadership skills to lead diverse, cross functional and inter-disciplinary teams
• Ability to multi-task and to deal with interruptions and able to regain focus on task at hand
• Proficiency in computer usage, accurate data entry, Microsoft office suite and business-related software.
• Able to assist IT in various system related design and system issues resolution.
• Ability to collaborate with other co-workers
• Knowledge & ability to perform all department roles & responsibilities.
• High School Diploma or GED equivalent is required. Bachelor's degree is preferred, However industry experience with a high school diploma or equivalent may be considered in place of a bachelor's degree.

Preferred Qualifications:

• Previous supervisory experience is most desirable.
• Demonstrates a customer experience and customer centric continuous improvement mindset.
• Insurance designations such as CPCU, ARM, AU etc. are a plus. The same for any producer licensing. However they are not required.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

NJM reserves the right at any time to amend, add or delete any aspect of the job description for this position based on business needs.

Compensation: Salary is commensurate with experience and credentials.

Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.