2025 Summer Intern - Workforce Management Job Listing at NJM Insurance Group in Trenton, NJ (Job ID R2006327)

Description

Consider joining NJM's 2025 Paid Summer Intern Program!  This is a robust program that includes:

• Lunch with our leaders.
• Meaningful work where you are a contributor and collaborator.
• Team Intern Project: Researching and presenting a business question to our top leaders.
• Leader Presentations: Insurance Industry, Key Departments and how they work and more.
• Informational interviews in areas you want to learn more about.
• Intern Fun:
  • Night at the Trenton Thunder Game
  • Two volunteer events to give back to the community in which we serve.
  • Lunch & Learns
  • Networking
  • Weekly game days

Here is what our interns said about us this year:

John: “NJM is a place to learn and grow. The community is truly special.”                                                                                                                                                                                                                  

Kyle: “I cannot recommend this internship enough to other students! The SIU internship has become a cornerstone of my professional and academic development and has laid a foundation for my future endeavors.”

Maggie: “People are here to help, and we are here to learn.”                                                                                                                                                                                                                                        

Joe: "I truly cannot imagine having interned at someplace other than NJM over the past year. I consider myself so extremely lucky to have had this excellent opportunity!"

Overview

NJM Insurance Group is looking for a dynamic, energetic intern who is eager to learn about our company by assisting in our Personal Lines Workforce Management Team. If you are majoring in Operations Management, Business and or Analytics/Statistics this internship will give you the real world experience that you are hoping for.

To be successful as an Intern, you should be willing to help with any tasks assigned by a supervisor. You will be involved in upcoming and current projects.

Intern Responsibilities:

• Manage incoming requests from supervisors in the contact center
• Escalate risks
• Maintain various Excel reports.
• Provide oversight of call arrival patterns in a manner that maximizes use of staff.
• Take appropriate action to ensure contact center service goals are met by recommending and implementing scheduling solutions across the department.
• Support Data Analysis projects that play a role in call arrival patterns, seasonality trends and productivity measures for forecasting models

Intern Requirements:

• Current Juniors who will be rising Seniors for the summer of 2025
• Major Operations Management, Business and or Analytics/Statistics
• Must have 3.0 GPA or higher, overall
• Self-directed learner with the ability to learn quickly and pursue Internship with enthusiasm and focus Advance skills in MS Word, Outlook and Excel
• Ability to work well on a team or individually
• Excellent interpersonal, written and verbal communication skills
• Willingness and ability to learn Property & Casualty Insurance
• Ability to pass an NJM pre-employment background check and drug test

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.