Nextracker Job - 49553507 | CareerArc
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Company: Nextracker
Location: Hyderabad, TS, India
Career Level: Mid-Senior Level
Industries: Technology, Software, IT, Electronics


Job Description:

Job Description: Project Manager

  • Provides technical support for NEXTracker customers worldwide, ensuring a best-in-class customer experience and providing product and systems expertise to maximize customer value
  • Develop and maintain technical understanding of PV solar tracking systems and associated tools
  • Supports the Project Manager, Senior Project Manager, and/or Program Manager in all activities that drive Customer Satisfaction and order fulfillment
  • Have strong customer care experience and be able to effectively communicate resolutions for customer concerns
  • Responsible for processing RFIs, NCRs, RMAs, transmittals, Change Orders, Lien releases
  • Support NEXTracker product procurement and logistics
  • Possible on site work to evaluate/document construction progress and respond to Customer queries
  • Ensures project documentation is complete and verified at all stages of project implementation, including but not limited to schedules, invoices, budgets, POs, SOs
  • Manages weekly Customers calls, kick off meetings, hand-off meetings
  • Plays key role in cross-functional product teams, providing recommendations based on systems integration expertise and customer needs assessments and feedback
  • Supports product development, sales, and marketing as requested
  • Internal customer voice. An advocate for the customer within NEXTracker

Required Skills/Experiences

  • Bachelor's Degree in Mechanical Engineering or equivalent experience
  • Strong knowledge of PV technology and its applications
  • Excellent customer service skills
  • Experience in supply chain procurement and logistics
  • Understanding of dealing with customer support and O&M issues
  • Extensive hands-on experience with photovoltaic tracking solar systems a plus
  • Excellent verbal and written communication skills
  • Demonstrated leadership capabilities
  • Passion for solar is a plus
  • Some travel may be required.

At Nextracker, we are leading in the energy transition, providing the most comprehensive portfolio of intelligent solar tracker and software solutions for solar power plants, as well as strategic services to capture the full value of solar power plants for our customers. Our talented worldwide teams are transforming PV plant performance every day with smart technology, data monitoring and analysis services.

For us at Nextracker, sustainability is not just a word. It's a core part of our business, values and our operations. Our sustainability efforts are based on five cornerstones: People, Community, Environment, Innovation, and Integrity. We are creative, collaborative and passionate problem-solvers from diverse backgrounds, driven by our shared mission to provide smart solar and software solutions for our customers and to mitigate climate change for future generations.

Culture is our Passion

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