Job Title: Telephone Consultant (aka Customer Service Rep)
Location: 10325 Meanley Drive
Address Region: San Diego
Postal Code: 92131
Why work here? Mission Fed offers an awesome company culture, growth opportunities and GREAT benefits for both part-time and full-time employees, including: medical, dental, and vision insurance, 401k match up to 6%, Paid Time Off, 12 paid holidays, company paid life insurance, and much more...
What you'll be doing as a Telephone Consultant:
- Delivers stellar telephone service and call resolution to members on a wide array of inquiries by servicing incoming calls and executing transactions within pre-defined service parameters. Serves as a trusted member advisor and advocate taking ownership of the call, using effective problem resolution techniques, and ensuring follow-through to satisfy the member at the point of contact.
- Handles calls from at least 3 queues gaining proficiency in credit card, online banking / mobile app, consumer loan, knowledge.
- Creates a positive, dazzling member service experience to both internal and external members by consistently exceeding their expectations in a courteous, knowledgeable, and professional manner.
Who's qualified to be a Telephone Consultant?
Education: High School Diploma, G.E.D. or equivalent is required.
Telephone Consultant I
A minimum of six months customer service experience is required. Call center experience including experience with credit unions, banks, or related financial institutions is preferred.
Telephone Consultant II
A minimum of one-year call center or financial institution experience is required. Experience with credit unions or banks is preferred.
Telephone Consultant III
A minimum of three years financial institution or call center experience is required. Experience in credit unions, banks, or a related financial institution is preferred.
Skills & Abilities: Must possess excellent customer service, sales, and verbal and written communication skills along with decision-making and trouble-shooting skills. Very good interpersonal and relationship building skills. Sense of urgency and dependability to work in a high-paced and structured work environment. Ideal candidate would have a positive outlook, meet challenges with a “can-do” attitude and maintain a high level of accountability for the team and self.
Software: Microsoft Office Suite and Internet. Symitar for Windows is preferred.
Mission Federal Credit Union is an Equal Opportunity Employer. All applicants will receive consideration without regard to race, sex, color, creed, religion, age, marital status, sexual orientation, national origin, physical or mental disability, veteran status or any other class protected by law.
Your privacy is very important to Mission Federal Credit Union. The California Consumer Privacy Act (“CCPA”) requires Mission Federal Credit Union to inform California residents, including job applicants, of the categories of personal information we collect and the purpose for which the personal information will be used. This job applicant notice and the COVID-19 notice provides the disclosures required by the CCPA and applies to applicants who are subject to the CCPA.
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