Description
DESCRIPTION:
Marubeni-Itochu Steel America (MISA) is part of a global team trading in a wide range of steel products. The MISA Traffic team is currently seeking a Traffic Supervisor in our Long Beach, CA or Cincinnati, OH office.
This position will provide customer support and support through a variety of administrative and logistical functions by performing the following duties:ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Acts as the primary inside contract entry for assigned customers with regard to process orders to the supplier both domestic and offshore mills, contract entry and invoicing, troubleshooting any problems with account, and monitors the account status of each customer including overdue balances.
• Coordinates warehousing, transportation and other logistics matters. Negotiates rates with freight forwarding companies and oversees deliveries/shipments to ensure timely arrival of goods in compliance with import/export regulations.
• Contacts customers/suppliers frequently to answer questions, resolve problems, and provide guidance. Investigates/handles customer complaints regarding quality, specifications, tolerances and delivered condition of products. Coordinates and attends rejected material inspections documenting reasons given for rejections. Validates condition of material and determines best disposition to minimize losses either by re-sales and/or collection from insurance.
• Monitors customer credit limits and manages/monitors inventory levels and movements. Maintains vendor/customer accounts ensuring timely payment and receipt of invoices via SAP/excel.
• Plans, organizes and coordinates assigned programs to ensure accomplishment of financial/budgetary goals. Maintains vendor/customer accounts to ensure timely payment and receipt of invoices via SAP/excel.
• Trains and oversees other staff work.
• Other duties as assigned.KNOWLEDGE AND SKILLS:
Customer service experience required, including the ability to recognize and satisfy customer requirements and expectations in daily business. Demonstrated ability to learn and adapt to using integrated accounting and material management software. Experience working with SAP preferred. The ability to work independently and troubleshoot problems. Excellent communication skills both verbal and written, organizational skills, and computer skills (Microsoft Office applications).EDUCATION AND WORK EXPERIENCE:
Bachelor's degree and 7 years relevant experienceCOMPENSATION AND OTHER BENEFITS:
$63,000 - $68,000 - Long Beach, CA
$58,000 - $63,000 - Cincinnati, OH
(Compensation is commensurate with experience and the location)
All positions qualify for our Incentive Compensation Plan
We're committed to providing benefits that prioritize your well-being, growth, and success making the journey with us truly rewarding. At MISA we offer generous PTO, supplier discounts, tuition reimbursement, training credits to invest in our employees' continuous growth and success, work-life balance with a standard 35-hour week, a hybrid work style, 401(K) that includes a company match, and EAP program designed to support and provide you with the tools in various aspects of life.
Benefits offered to Full-Time employees and their dependents include Medical Plan options provided by United Healthcare, Vision coverage provided by United Healthcare and Dental coverage provided by Delta Dental. Company paid benefits provided by Reliance Matrix include Life Insurance, Short Term Disability and Long-Term Disability. We also offer a Healthcare and Dependent Care Flexible Saving Account provided by United Healthcare.
At MISA we are committed to providing equal employment opportunities for all qualified individuals, regardless of race, color, religion, creed, national origin, ancestry, sex, age, marital status, veteran status, disability, citizenship status, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by applicable law.
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