Description
Find your calling at Mercy! Primary Functions for this role include: Fulfill customer requests, resolve customer technical issues, and respond to customer questions in a timely manner to ensure ongoing effectiveness of the desktop computing environment.
Typical activities include - Event Management; Service Request Fulfillment; Incident Management; Problem Management; Access Provisioning; Continual Service Improvement. Position Details: **The schedule for this opportunity is 7:00am-5:30pm flex and does work alternating weekends**
Qualifications:
Required Experience: Minimum of one (1) year experience in Level 1 end-user support role.
Preferred Experience: Understanding of IT Service Management. Service Desk or call center experience in an inbound call environment.
Required Education: High School Diploma and technical vocational training or equivalent work experience.
Skills and Abilities:
- Ability to troubleshoot and resolve technical issues
- Fundamental understanding of end user computing in an enterprise environment (Windows 10, Active Directory, VPN, Citrix, etc.)
- Ability to multitask between speaking with a customer and documenting a ticket
- Knowledge of standard business desktop software, OS, and hardware
- Healthcare experience a plus
- Good communication skills, both verbal and written.
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
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