Patient Services Specialist - Mercy Clinic Orthopedics Job Listing at Mercy in United States of America (Job ID JR2454322)

Description

Find your calling at Mercy! Responsible for scheduling all aspects of patient care, including referrals, procedures, surgeries etc. Responsible for multiple facets of patient financial account services that include patient benefit assessment, insurance verification, pre-certification, pre-authorizations, pre-determination for services, and referral management. Assures that patient information and appropriate documentation is documented and uploaded to EPIC. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards. Position Details:

Patient Services Specialist

Mercy Clinic Orthopedics - Southfork

Schedule: Full Time, Monday through Friday

Qualifications

Education: High School Diploma or Equivalent
Experience: Minimum of 1 year medical/clerical experience involving customer service required. 
Skills, Knowledge, and Abilities: Proficiency in computers, typing and Microsoft Office. Most possess excellent customer service skills with strong oral and written communication skills.  Must have the ability to interact with customers of all ages in a tactful and pleasant manner. Knowledge of medical terminology.
Preferred Experience: 2 years combined experience in prior authorization and scheduling.
Preferred Other:   Knowledge of and experience using an Epic RC/EMR system is preferred.

Key Responsibilities:

• Schedules procedures and appointments per physician guidelines and insurance requirements.

• Manages new, follow‑up, same‑day, and STAT visits; optimizes schedule utilization.

• Coordinates referrals, labs, imaging, and follow‑up care.

• Verifies insurance benefits and secures required pre‑certifications, authorizations, and referrals.

• Communicates pre‑procedure instructions, authorization status, and estimated costs to patients.

• Documents all insurance and clinical information accurately in EPIC.

• Completes patient forms (e.g., FMLA, SSA) and assists with phone coverage.

• Performs additional duties as needed to support clinic operations.

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.