Communication Services Operator Job Listing at Mercy in Fort Smith, AR (Job ID JR2411512)

Description

Find your calling at Mercy! Under general supervision, answer all incoming calls; connect all incoming and outgoing calls; page physicians; obtain long distance information and place calls for physicians, personnel and families; provide patient information. Receive class registration & physician referral calls. May serve as Dispatcher for Safety and Security, Maintenance Departments, and other offsite locations. Position Details:

Communication Services Operator

Full Time

Mercy - Fort Smith

This position will include the following schedule:

6:30a-2:30p, 6:45a-2:45p, occasional mid-day shift or evening shift

Rotating weekends and holidays are required

Qualifications
Education: High school diploma or equivalent.
Experience: Telephone or customer service experience beneficial.
Other:

o    Basic computer and keyboarding skills
o    Must be able to navigate multiple computer software systems simultaneously 
o    Ability to communicate clearly in English both orally and written
o    Knowledge of Microsoft Office

Details of position:

• Needs to be comfortable using different programs (MediCall/operator console, Everbridge/mass notification system, Excel, etc.) and multitasking.
• Basic computer and keyboarding skills
• Scope of responsibilities:
  • answer/transfer calls
  • page/call physicians
  • take consults
  • answering service afterhours
  • page out codes and alerts
  • manage hospitalists admissions rotations
  • monitor fire panel, HUGS system, weather band & med gas alarms
  • Assists in maintaining and updating on-call schedules with support from clinics and departments.
• Ability to work in a stationary role for an extended period of time.
• Mostly daytime position but may include mid or evening shifts as needed for coverage.
• Rotates every other weekend and holiday.

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.