Mercy Health Job - 31797741 | CareerArc
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Company: Mercy Health
Location: Fort Smith, AR
Career Level: Associate
Industries: Healthcare, Pharmaceutical, Biotech

Description

We're a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

We don't believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.

At Mercy, you'll feel our supportive community every step of your day, especially the tough ones. We're a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.

Overview
Primary Function Fulfill customer requests, resolve customer technical problems and respond to customer questions in a quality and timely manner to ensure ongoing effectiveness of the desktop computing environment Typical activities include: Event Management Service Request Fulfillment Incident Management Problem Management Access Provisioning Continual Service Improvement

Qualifications:

Because you're committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That's why you'll bring to your role the right set of qualifications:

Qualifications
Education: Completion of specific vocational training Additional Requirements Call center experience Familiar with various technology support tools (e.g., problem management/problem tracking, network monitoring devices) Ability to troubleshoot and resolve technical support questions of customers Knowledge of networking, internal applications, voice and data communications Knowledge of standard business desktop software and hardware Familiarity with web tools and technology Understanding of network issues Experience with PC or client/server platform experience Experience in LAN/network administration or systems administration in a relevant computing environment (i.e., healthcare) Experience in working with customers Competency in problem management skills Good communication skills, both verbal and written
Experience: minimum of two (2) years of experience in Level 1 role

We'll Support You at Work and Home

Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds to benefit-eligible co-workers, including those working 48 hours or more per pay period!

What Makes a Good Match for Mercy

Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and are not afraid to do a little extra to deliver excellent care – that's just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.


Mercy has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.


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