Telehealth Operations Coordinator Job Listing at MedStar Medical Group in MD (Job ID req37397)

Description

Schedule: 8:00am-4:30pm/10:00am-6:30pm/12:00pm-8:30pm (must be flexible to work all shifts). Practice is open Monday-Sunday; Rotating weekends required.

Provides prompt, professional, compassionate patient and consumer support. In collaboration with the care team, coordinates and manages efficient patient flow through the virtual medicine practices while providing patient pre- and post-tele visit support and assistance. Plays a key role in patient intake processing which includes review of registration information, collection of co-payments, time-of-service-payment processing, and updates patient demographic and insurance information.

• High School Diploma or GED required
• One year of relevant education may be substituted for one year of required work experience.

• 1-2 years experience providing high quality customer service required, preferably in a health care setting required and
• Experience with computerized schedules, registration systems, and electronic records (e.g., Cerner or Epic). preferred and
• Prior experience as a medical assistant preferred and
• Working knowledge of IDX/GE centricity business preferred and
• Experience providing customer support via telephone and video preferred

• Excellent interpersonal communication and customer service skills.
• Knowledge of medical terminology and effective oral and written communication skills.
• Possess the ability to perform in a fast-paced environment, organize and prioritize work, deal effectively and professionally with a variety of different client groups to support and monitor the needs of multiple medical providers.
• Demonstrates a high level of customer service.
• Strong multi-tasking ability.
• Strong attention to detail.