Access Specialist I Job Listing at MedStar Medical Group in Columbia, MD (Job ID req39385)

Description

MedStar Health has a full-time opportunity at our call center located in the Columbia area. This role is responsible for answering a high volume of inbound calls to schedule patient appointments in our call center.

The work schedule for this position is 10am-6:30pm, with every other weekend and some holidays required.

• High School Diploma or GED required.
• Associate degree preferred.

• 2 years of experience in a high volume customer service industry position analyzing and resolving customer concerns from basic to complex in nature. Minimum of 1 year telephonic customer service experience typically acquired in a call center role, front desk reception, hospital, or medical office scheduling environment required.

• Ability to type 40 WPM accurately.
• Intermediate proficiency with basic technology programs including Microsoft Word (create and edit documents) and Microsoft Excel (create and edit spreadsheets).
• Ability to navigate through multiple technology programs simultaneously while speaking on the telephone.
• Ability to demonstrate exceptional interpersonal skills through telephone/written communication.
• Ability to empathize with and prioritize MedStar customer needs.
• Ability to determine customer needs and provide appropriate solutions.
• Ability to remain composed, focused and demonstrate compassion during stressful situations.
• Ability to demonstrate learning and decision making skills.
• Good composition skills - ability to compose a grammatically correct and accurate written communication.
• Strong multi - tasking ability with effective application of critical thinking skills.
• Ability to work in a high - stress, high complexity environment and demonstrate a high sense of urgency.
• Strong attention to detail is mandatory.