Telehealth Technology Coordinator Job Listing at MedStar Health in Olney, MD (Job ID 161842)

Description

About the Job

Summary of Position:

MedStar Health is seeking a tech-savvy, patient-focused Telehealth Support Coordinator to play a key role in delivering innovative, connected care across our hospitals. In this role, you'll support telehealth programs that enhance access, improve patient experience, and connect care teams in real time.

If you thrive in a fast-paced environment, enjoy working with both technology and people, and want to be part of the future of healthcare—this is a great opportunity to make an impact.

You'll serve as the bridge between patients, providers, and technology—ensuring telehealth services run smoothly and efficiently throughout the hospital. 

Primary Duties and Responsibilities:

• Support telehealth platforms and devices to ensure a seamless patient and provider experience
• Bring telehealth technology directly to the bedside to facilitate virtual visits, including:
  • Teleconsults and remote rounding
  • Family video visits
  • Virtual interpreting services
  • Remote patient monitoring enrollments
• Coordinate and manage patient flow using telemedicine best practices
• Troubleshoot and escalate technical issues in collaboration with IT and clinical teams
• Document telehealth visits and activities accurately and in real time
• Partner with nursing, providers, and hospital leadership to optimize workflows and patient experience
• Maintain and manage telehealth equipment, ensuring proper cleaning and infection control protocols
• Participate in continuous improvement efforts to enhance telehealth services

Minimal Qualifications:

• High School Diploma or GED required (Associate's degree preferred)
• One year of relevant education may be substituted for one year of required work experience.
• 1–2 years of experience in a clinical and/or customer service setting
• One year of relevant professional-level work experience may be substituted for one year of required education.

Knowledge Skills and Abilities

• Excellent interpersonal communication and customer service skills
• Knowledge of medical terminology and effective oral and written communication skills.
• Possess the ability to perform in a fast-paced environment think critically organize and prioritize work deal effectively and professionally with a variety of different client groups to support and monitor the needs of multiple clinicians.
• Demonstrates a high level of customer service.
• Self starter ability to multi-task organize and prioritize work.
• Strong attention to detail.
• Tech-savvy.
• Comfortable donning and doffing PPE when entering and exiting patient isolation rooms.