Telecommunications Operator Job Listing at MedStar Health in Olney, MD (Job ID 160642)

Description

About the Job

The telecommunications team at MedStar Montgomery Medical Center has a PRN (as-needed) opening for a Telecommunications Operator. This role is the first point of contact for callers and will provide general information and transfer calls as needed. The Telecommunications Operator provides courteous and efficient communications to all callers and maintains an orderly flow of communications while responding accordingly to internal communication during the event of an emergency or crisis.

Work Schedule: Every weekend (Saturday and Sunday), 7am-3pm

Primary Duties and Responsibilities

• Answers, processes, and documents all incoming calls to the hospital and the physicians' answering service. Answers and processes incoming calls utilizing specified call answering structure in a timely manner. Directs incoming console calls to the appropriate department/person. Assists in-house callers with placing outside calls as needed. Supplies patient information about meetings, directions to the hospital, etc. as needed. Announces pages on overhead paging system for physicians, personnel or authorized public announcements, and maintains appropriate related documentation. Responds to emergency calls on a priority basis. Alerts hospital personnel to emergency code situations according to established procedures and completes related documentation. Monitors alarm systems for fire, ETO, security, blood bank, medical gases and notifies appropriate personnel when alarms are activated or for other reported emergencies. Documents/relays messages received on the physician answering service per established procedures and provides caller information as needed.

Minimal Qualifications
Education

• High School Diploma or GED or equivalent required

Experience

• 1-2 years' Experience with multi-line or computerized answering service preferred
• 1-2 years Computerized answering service as PBX operator preferred

Knowledge Skills and Abilities

• Ability to communicate with all levels of internal and external customers
• Ability to read write and speak English clearly
• Basic computer skills for data entry
• Basic knowledge of medical terminology
• Bilingual in conversational Spanish is a plus but not required