Description
About the Job
Summary:
At MedStar Ambulatory Services, we are committed to delivering world-class, compassionate care — every patient, every time, at every touch point. We are seeking a dynamic, service-focused Practice Administrator to lead the daily administrative and operational functions of a busy ambulatory practice site.
If you thrive in a fast-paced, multi-specialty environment and enjoy leading teams, improving workflows, and ensuring a seamless patient experience, we would love to meet you.
Primary Duties and Responsibilities:
Lead Daily Site Operations: Oversee front and back office workflows, patient scheduling, registration, charge capture, referral management, and overall site efficiency to ensure seamless patient care delivery.
Supervise & Develop Staff: Direct daily activities of administrative and support staff, manage schedules and coverage, provide coaching and training, and reinforce performance and service standards.
Ensure Billing & Financial Accuracy: Oversee superbill preparation, charge entry, TES edits, billing audits, supply management, and financial documentation to maintain revenue integrity and operational compliance.
Serve as EMR & Workflow Champion: Act as the site lead for EMR processes, downtime procedures, documentation accuracy, and collaboration with IS to optimize system utilization.
Drive Patient Experience & Service Recovery: Promote MedStar's mission and patient care philosophy, resolve service concerns, and implement workflow improvements to enhance satisfaction and efficiency.
Maintain Compliance & Administrative Oversight: Ensure adherence to hospital policies, regulatory requirements, accreditation standards, and personnel documentation; serve as site leader when nursing leadership is off-site.
Minimal Qualifications
Education
Bachelor's degree preferred
Relevant experience may substitute for education (and vice versa)
Experience
3 or more years of progressively responsible healthcare or practice operations experience.
Certifications
CPR (BLS/NRP) certification from AHA or American Red Cross within 90 days of hire
Knowledge Skills and Abilities
Strong customer service and patient interaction skills
Experience with EMR and practice management systems
Ability to multitask in a multi-specialty clinical setting
Strong verbal and written communication skills
Effective problem-solving abilities
Ability to maintain productivity in a fast-paced environment
Collaborative leadership style with strong relationship-building skills
This position has a hiring range of
USD $59,820.00 - USD $101,836.00 /Yr.
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