ServiceNow HRSD Developer Job Listing at MedStar Health in MD (Job ID 172154)

Description

About the Job

General Summary of Position

We are seeking a ServiceNow HRSD Developer to develop, configure, and enhance our ServiceNow Human Resources Service Delivery platform, with a focus on Employee Center Pro, HR Case Management, Knowledge Management, and employee self-service.

You will partner with HR and technology teams to build scalable solutions that simplify HR processes, improve the employee experience, and expand automation and AI-enabled capabilities. This role also supports platform integrations, upgrades, security, and ongoing performance.

Primary Duties and Responsibilities

• Develop and support ServiceNow HRSD, including Employee Center Pro, HR Case Management, Knowledge Management, and HR Service Catalog.
• Build solutions using Glide scripting, Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer.
• Enhance employee self-service, search, navigation, content, mobile experiences, and overall usability.
• Support Otto and emerging AI-enabled employee service capabilities.
• Identify opportunities to automate and simplify HR processes.
• Troubleshoot production issues and resolve platform defects.
• Support ServiceNow integrations, upgrades, testing, releases, and deployments.
• Translate business requirements into scalable technical solutions.
• Ensure solutions meet development, security, privacy, and governance standards.

Minimal Qualifications
Education

• Bachelor's degree Human Resources Computer Science Business Administration or related field required

Experience

• 3-4 years Supporting or developing solutions within ServiceNow HRSD required 
• 3-4 years Administering and developing Employee Center Pro capabilities required 
• 3-4 years Configuring HR Case Management and Knowledge Management solutions required
• 3-4 years Developing solutions using Glide scripting Business Rules Client Scripts UI Policies Script Includes and Flow Designer required
• 3-4 years Troubleshooting and supporting production ServiceNow environments required
• 3-4 years Gathering business requirements and translating them into technical solutions required
• Experience in healthcare HR operations or shared services environments preferred 
• Experience supporting ServiceNow platform upgrades and release management activities preferred
• Experience supporting HRSD implementations and enhancement projects preferred
• Experience working with integrations between ServiceNow and enterprise HR systems preferred

Licenses and Certifications

• CSA - Certified System Admin Certified System Administrator (CSA) - ServiceNow HRSD Upon Hire required 
• Certified Application Developer (CAD) - ServiceNow HRSD Upon Hire preferred 
• Certified Implementation Specialist (CIS - HR) - ServiceNow HRSD Upon Hire preferred

Knowledge Skills and Abilities

• ServiceNow HRSD development and support
• Employee Center Pro development and administration
• Otto/AI development and support
• Knowledge management and content governance
• HR case management processes
• Glide scripting Script Includes Business Rules Client Scripts UI Policies and Flow Designer
• Employee self-service design and optimization
• ServiceNow troubleshooting and debugging
• Data analysis and problem-solving
• Communication and stakeholder management
• Content management and information architecture
• ServiceNow integrations and data management
• ServiceNow configuration using low-code tools
• HR operations and shared services processes