Description
**Medical Mutual employees must submit their applications through MySource.
Note: This is a hybrid role requiring 3 days per week on-site in our Dublin, Ohio office. Seeking applicants that reside within a 50-mile radius of the Dublin, Ohio office.
Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.
Provides administrative support to assigned Sales Consultant(s). Serves as the first line of communication between the client, prospect, broker or consultant for questions and inquiries.
Responsibilities:
Sales Support Coordinator
- Supports Sales Consultant for prospecting and all areas related to business acquisition (Benefits Quote Requests, account worksheets, certificate, and Summary Plan Description (SPD) review, WebBen system creation and review system maintenance, group reporting, etc.).
- Organizes and coordinates details related to successful group implementation with internal departments and business distribution channels.
- Mines and logs information related to Sales in Goldmine and other resources as directed.
- Maintains knowledge of healthcare environment and impact MMO product and processes and maintains an active Ohio Department of Insurance (ODI) licensing status.
- Performs other duties as assigned.
Senior Sales Support Coordinator
- Provides critical analytical support to the assigned Sales Consultant(s) for 51+ sized, high-profile clients in a fast-paced environment. Serves as the conduit to funnel important information through the company from a formal RFP, client, broker, or a consultant perspective related to RFP's, complex RFP requests, as well as general questions and inquiries. Initiates projects, reviews all benefits, GEO access reports, disruption analyses and monitors progress to completion. Provides guidance to other Sales Support Coordinators. In addition is trained on complex RFP's including major accounts/1000+ formal RFP's and can initiate and run the process alongside the Sales Consultant.
- Interacts with clients, brokers, consultants, internal departments, and vendors to resolve elevated issues related to the RFP Process. Possess a clear understanding of each prospects needs. Demonstrates a clear understanding of the entire formal RFP process and available products. Able to navigate each secure portal and knowledge of internal distribution process of all documentation. Ability to obtain completed reporting review and check for accuracy (i.e., disruption, GEO's, etc.). Demonstrates diligence in working with internal and external resources to provide effective and efficient closure to open items. Has a clear understanding of internal operations and leverages this knowledge to close-out open items as they pertain to all RFP processes & procedures as well as any other open issues. Assists Sales Consultant as needed in the field to present basic information, benefit review, implementation paperwork in a concise manner. Makes sound recommendations to resolve problems and implements process/procedure updates to avoid repeating. Completion of sales implementation checklist, audit of final sold benefits and final certificate booklet review with the account team to ensure a smooth transition for the client and broker.
- Supports and assists with corporate initiatives and directives by releasing any applicable and approved communications, related reporting, and tracks customer feedback in the designated database (i.e., Goldmine Reporting). Makes recommendations to the team about these processes, to streamline outreach.
- Attends implementation meetings as directed by team management (i.e., pre-implementation/implementation meetings, etc.). Presents information before large groups in a confident manner. Conducts training and deploys new processes and procedures along with talking points and other training information take-aways. Conducts departmental/Team training. Mentors and develops sales support coordinators and account coordinators for the service team. Assists various teams across the state with formal 1000+ RFP's when needed.
- Maintains awareness of product and process changes; industry trends and any governmental regulatory changes by staying current with updates provided through internal and external sources; actively participating in staff meetings, trainings, and webinars.
- Performs other duties as assigned. Participates in process improvement committees and other process/procedural initiatives. Conducts statewide training for all Sales Support Coordinators. Is a leader for the Team - is a trusted and relied-upon internal and external resources.
Qualifications:
Sales Support Coordinator
Education and Experience:
- Bachelors' Degree in Business Administration or related field preferred, but will consider collective experience, training and education.
- 2 years support experience in a financial services, health insurance, customer service or related environment.
Professional Certification(s):
- Accident & Health License with Ohio Department of Insurance (ODI) (required to obtain within 4 months of hire).
Technical Skills and Knowledge:
- Knowledge of health insurance products and sales and service operations (underwriting, stop loss, benefit plan design, funding).
- Intermediate MS Office Skills (Excel, Word and Power Point).
Senior Sales Support Coordinator
Education and Experience:
- Bachelors' Degree in Business Administration or related field preferred, but will consider collective experience, training and education.
- 4 years support experience in a financial services, health insurance, customer service or related environment.
Professional Certification(s):
- Accident & Health License with Ohio Department of Insurance (ODI) (required to obtain within 4 months of hire).
Technical Skills and Knowledge:
- Knowledge of health insurance products and sales and service operations (underwriting, stop loss, benefit plan design, funding).
- Intermediate MS Office Skills (Excel, Word and Power Point).
- Possesses a solid knowledge base of Underwriting rating principals, funding arrangements and renewal developments.
Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:
A Great Place to Work:
- We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
- Whether you are working remote or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
- On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
- Discounts at many places in and around town, just for being a Medical Mutual team member.
- The opportunity to earn cash rewards for shopping with our customers.
- Business casual attire, including jeans.
Excellent Benefits and Compensation:
- Employee bonus program.
- 401(k) with company match up to 4% and an additional company contribution.
- Health Savings Account with a company matching contribution.
- Excellent medical, dental, vision, life and disability insurance — insurance is what we do best, and we make affordable coverage for our team a priority.
- Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
- Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
- After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.
An Investment in You:
- Career development programs and classes.
- Mentoring and coaching to help you advance in your career.
- Tuition reimbursement up to $5,250 per year, the IRS maximum.
- Diverse, inclusive and welcoming culture with Business Resource Groups.
About Medical Mutual:
Medical Mutual's status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.
There's a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans.
We're not just one of the largest health insurance companies based in Ohio, we're also the longest running. Founded in 1934, we're proud of our rich history with the communities where we live and work.
We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.
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