Senior Specialist, Product Operations, Hologram Programs Job Listing at Mastercard in Purchase, NY (Job ID R-250894)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Operations, Hologram Programs The Security Standards and Solutions' Hologram Product Management team is responsible for managing Mastercard's security hologram products, which generate substantial revenue for the Services organization. Our focus is on delivering high quality, secure products to support Mastercard's card security strategy. The Product team is responsible for managing the sales and distribution of these products to certified card manufacturers who produce cards on behalf of financial institutions. The team is also responsible for oversight of third party providers, export compliance controls, month-end financial activities, inventory management, quality control and operation excellence.

Role:

•Responsible for day-to-day operational activities, including processing orders via Oracle Order Management within a 2-day SLA. Provide exceptional customer support.
•Engage with third party providers to ensure service levels are met based on contractual agreements.
•Manage and drive 100% compliance with export control procedures by monitoring accuracy in export classifications, record retention requirements and data entry of export transactions into the OCR database.
•Study customer/market trends from a global and regional perspective to support forecasting and budgeting models.
•Manage accounts payable and receivables; validate shipping invoices and hologram receipt applications.
•Identify, develop and implement process improvements to drive efficiency and streamline operational procedures.
•Perform financial and month end close activities, including inventory reconciliation, reporting revenue and expense accurately, etc.
•Perform customer and inventory account reconciliations and solve complex discrepancies
•Drive strategic thought leadership and innovation around security hologram products.
•Perform various ad-hoc reporting, analysis and managing projects, as needed.
•Drive continuous process improvement using automation and AI to simplify operational activities.

All About You:

•Bachelor's degree in Accounting, Business or Finance
• Self-starter and problem solver who thrives with challenging tasks.
•Capable of multi-tasking and successfully meeting tight timelines.
•Exceptional financial skills (forecast/budgeting/journal entries/reconciliation) and understanding of Oracle Financials system.
•Good analytical, planning and organizational skills.
•Lead and manage simple to moderately complex special projects, as needed.
•Experience in process improvements projects and willing to take a leadership role in driving operational process improvements (Green Belt a plus).
•Excellent PC skills including Access, Excel, Microsoft Word, and PowerPoint.
•Customer service oriented with ability to communicate effectively and able to develop strong working relationships internally and externally - across multiple levels.
•Excellent written and oral communication.
•Team player who can collaborate and contribute in a meaningful way. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.

Pay Ranges

Purchase, New York: $114,000 - $182,000 USD

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