Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Analyst, Program Management Services is a key differentiator for Mastercard, providing cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, business experimentation, and data-driven information and risk management services.Role
The Senior Analyst will join the Insights & Enablement team, a global group focused on enabling Data & Services to make data-driven decisions and operate effectively and efficiently. This role will report to the Director of Insights & Enablement and will play a key role in driving capacity management initiatives across the global Data & Services consulting organization (~2,500 consultants).
This position will lead and project manage multiple capacity management initiatives, partnering closely with senior leaders as well as internal technical and staffing teams. The Senior Analyst will also provide day-to-day leadership to global peers at the same level to ensure initiatives are delivered effectively and on time.
Expectations
• Project manage multiple capacity management initiatives from concept through execution, ensuring alignment with business priorities
• Partner effectively with senior leaders to understand objectives, provide insights, and influence decisions
• Collaborate closely with internal technical, staffing, and operations teams to drive execution
• Lead and coordinate global team members at the same level, fostering alignment and accountability without direct authority
• Understand internal client needs and identify opportunities to improve efficiency and effectiveness
• Clearly define problem statements and structure analytical approaches to address them
• Execute analyses independently, leveraging existing tools and data sources
• Synthesize insights, implications, and recommendations into clear, concise, and compelling PowerPoint materials
• Take full ownership for implementing agreed initiatives and tracking progress against milestones
• Build strong relationships with manager- and senior-level stakeholders to guide impactful decisions
• Proactively plan and prioritize work across initiatives, escalating risks or dependencies as needed
• Seek opportunities to deepen business knowledge and continue professional growth
• Act as a professional and mature leader in all interactions
All About You & Experience
• Business, economics, analytics, or related degree
• 3–5 years of experience in analytical, operations, or consulting roles
• Demonstrated experience managing projects or initiatives across multiple stakeholders
• Project management certification (e.g., PMP, PRINCE2, Agile, or equivalent) preferred
• Strong analytical and problem-solving skills
• Ability to work effectively with senior leaders and cross-functional teams
• Experience collaborating with or leading global peers in a matrixed environment
• Strong written and verbal communication skills in English
• High degree of ownership, accountability, and drive to grow one's career
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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