Lead Program Manager, Services Technology Job Listing at Mastercard in Toronto, ON (Job ID R-242654-Toronto, Canada, M4W3E2)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Program Manager, Services Technology Overview:
Mastercard's Services Technology team is seeking a Lead Program Manager to support the EVP of Data & Analytics in driving operational efficiency, aligning priorities, and enabling data-driven decision-making. This team is responsible for managing the Services engineering and technology estate, including data infrastructure, analytical tools, critical technology platforms such as the Data Warehouse and Decision Management Platform, as well as acquired Services technology assets and the engineering teams supporting four product groups.

Role:
• Collaborate with the EVP of Data & Analytics and their Leadership Team to execute Services Technology strategic priorities.
• Lead large-scale initiatives or mid-sized projects, proactively clarifying scope, deliverables, and timelines, embracing ambiguity to ensure clarity.
• Drive cross-functional projects, ensuring timely and successful execution of key objectives.
• Cultivate and strengthen relationships across Services Technology leadership teams.
• Represent Mastercard in a positive, professional manner, demonstrating Mastercard Way behaviors in all interactions with strategic clients, partners, and vendors.
• Coordinate the implementation of employee engagement initiatives with executive leadership.
• Identify, manage, and resolve dependencies and risks across various functional teams, ensuring clear and timely communication and status reporting to key stakeholders.

All About You:
• A background in Technical Project Management, Program Management, Account Management, Product Development, or related fields.
• Proven ability to independently lead complex initiatives, with the support of peers and leaders when needed.
• Experience with software development lifecycle models, and a solid understanding of Agile and traditional project management practices. Ability to blend these approaches to fit project and business needs.
• Strong track record of using data-driven decision-making and continuous improvement methodologies across teams.
• Ability to adapt between detailed technical discussions and high-level overviews based on the audience.
• Experience building strong organizational relationships and influencing executive leadership while earning respect from cross-functional colleagues.
• Expertise in managing large-scale clients and establishing trust-based professional relationships.
• Skilled in managing challenging personalities, diffusing conflicts, and ensuring healthy, productive project team dynamics.
• Highly organized and detail-oriented, capable of managing competing priorities and multitasking in a fast-paced, deadline-driven environment.
• Ability to influence with authority, proactively addressing issues and providing effective solutions.
• Trusted partner who can manage sensitive information with discretion and maintain confidentiality.
• Flexible, creative, and adaptable to thrive in a constantly changing environment.
• Strong interpersonal and communication skills, with the ability to engage effectively at all organizational levels.
• Preference for candidates with prior experience at a leading management consulting firm, and a demonstrated ability to excel in a fast-paced, high-impact environment.

#LI-NF1 Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

Arlington, Virginia: $115,000 - $184,000 USD

 Apply on company website