Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Lead Product Manager Technical Who is Mastercard?Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Fraud Reporting & Insights team develops new products for Mastercard's fraud prevention platform. We protect cardholders / card issuers and aim to eradicate credit card fraud. Our industry-leading bastion of defense processes billions of transactions per month with execution times literally 10X faster than you can blink. The Technical Product Manager will play a critical role in enabling the engineering team to new product functionality within this platform including world-class backend and consumer-facing features.
Role
Provide ongoing technical expertise and support throughout the development lifecycle of MasterCard products and related applications. Responsibilities may cover core and/or non-core products and span various stages of the project cycle. The role involves close collaboration with Business Analysis and technology teams to ensure alignment of business and functional requirements with MasterCard Technologies. A strong working knowledge of MasterCard applications and systems is required.
All about you
• Deep understanding of various Cloud technology platforms (AWS, Azure, Snowflake, Databricks, etc. around storage & compute.
• Provide technical analysis of product or application hardware and software to ensure business and functional requirements are met.
• Offer technical support to Business Owners during implementation of new products/services.
• Expert at using widely available AI tools to improve work efficiency.
• Serve as subject matter expert during support escalations.
• Lead development of conceptual designs and screen mock-ups.
• Engage with TCOE staff for testing activities. Prioritize and identify cross-application/system enhancements.
• Assess development impacts on current processing and coordinate with programmers and users to ensure accuracy of enhancements.
• Develop and execute complex test plans.
• Analyze system requirements and collaborate with developers.
• Create design considerations for front-end changes.
• Lead review sessions of technical requirements.
• Manage the defect resolution process.
• Coordinate offshore testing.
• Collaborate with development teams on software designs.
• Facilitate JAD sessions.
• Document and coordinate audit controls and PCI requirements.
• Define and implement tagging measurement strategies to enable MasterCard to measure the success of its digital initiatives.
• Partner with business and development teams to define needs, plan enhancements, and optimize web properties for SEO.
• Act as liaison between business and technical teams across areas such as data quality, merchant analysis, help desk support, compliance/government regulations, audits/controls, and report design/creation.
Education
Bachelor's degree in IT, Computer Science, MIS, or equivalent experience.
Skills / Abilities
• High-energy, detail-oriented, and proactive; able to work under pressure in an independent environment.
• Strong initiative and self-motivation with willingness to learn and take on challenging opportunities.
• Excellent verbal and written communication skills, ability to drive effective communication with
stakeholders.
• Strong relationship-building, collaboration, and organizational skills.
• Ability to train and guide junior resources.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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