Director, Customer Relationship Mgmt. - Finance Job Listing at Mastercard in O'Fallon, MO (Job ID R-271554)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Customer Relationship Mgmt. - Finance Job Description

Job Title: Director, Customer Relationship Management, Finance

About Mastercard
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Position Overview:
The Director of Customer Relationship Management (CRM) will serve as a key advisor to GBSC Management supporting Finance, serving as a consultant on leading practices related to stakeholder engagement and change management. A key focus of the role will include leading strategic change management initiatives to ensure smooth adoption of key programs across Finance. This role is responsible for developing and executing change management strategies, managing stakeholder engagement, and driving strategic dialogues to align priorities. The Director will also oversee communications and partner with enabling functions to ensure visibility and consistency of messaging across Finance divisions.

Role & Responsibilities:
• Stakeholder Engagement: Facilitate strategic dialogues, manage expectations, and build strong relationships across Finance.
• Change Strategy: Develop and execute change management plans to support adoption of initiatives.
• Communications Leadership: Deliver clear, consistent messaging to ensure alignment and visibility of initiatives.
• Strategic Planning: Translate functional vision into actionable strategies, tools, and methodologies.
• Performance Tracking: Monitor program impact, adherence to timelines and budgets, and customer satisfaction.
• Team Leadership: Supervise and coach a team of leaders and consultants, either through direct leadership or matrixed responsibilities; ensuring compliance with goal-setting and performance appraisal processes.
• Talent Development: Identify and develop top talent within the team.

Qualifications:
• Bachelor's degree in Business, Communications, or related field; Master's preferred.
• 10+ years of experience in change management, communications, or CRM leadership.
• Proven ability to lead strategic initiatives and manage high impact teams.
• Strong communication, stakeholder management, and leadership skills. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

O'Fallon, Missouri: $152,000 - $258,000 USD

 Apply on company website