Director, AI Enablement & Transformation Job Listing at Mastercard in Atlanta, GA (Job ID R-253930-Atlanta, United States of America, 30308)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, AI Enablement & Transformation Overview
As AI transforms how we work, Mastercard is committed to preparing our people, processes, and culture for this shift. The Director of AI Enablement & Transformation will lead enterprise-wide efforts to embed AI fluency, foster adoption, and ensure responsible change management through deep technical and product understanding. This role will partner across Core, Services, Foundry, Tech, and L&D teams to drive readiness strategies that empower employees, drive adoption, and align with Mastercard's AI governance framework.

The Role
Lead AI Transformation Initiatives
- Design and execute enterprise-wide readiness strategies to support AI adoption across Core, Services and Tech.
- Partner with L&D to scale AI fluency programs, learning journeys, and mentorship models.
- Define and track success metrics (e.g., EX survey AI fluency scores, operational efficiency and adoption KPIs).
- Identify and close resource gaps (tools, tech stacks, activation opportunities).
Drive Change Management for AI Integration
- Apply structured change management frameworks (e.g., Prosci, ADKAR) to guide teams through AI-related shifts in roles, tools, and workflows.
- Develop communication plans, implement training programs, and create product feedback loops to support sustainable adoption and improved efficiencies.

Champion Culture and Engagement
- Foster a culture of sharing of best practices, cross functional collaboration around AI.
- Lead community engagement efforts such as innovation challenges, design thinking workshops and knowledge sharing events.
- Leverage platforms like the AI & Data Science Community and “15 Days of AI” campaign to activate cultural transformation for specific use cases such as product or engineering AI adoption.

All About You
- Proven experience leading enterprise-wide change initiatives in a technology-driven environment.
- Deep understanding of change management methodologies (e.g., Prosci, ADKAR) and organizational development.
- Strong communication and facilitation skills; able to engage both technical and non-technical audiences.
- Familiarity with AI concepts, tools, and governance principles; experience with AI enablement is a plus.
- Strategic thinker with a data-driven mindset; comfortable defining and tracking KPIs.
- Demonstrated ability to work across functions including AI Ops, Governance, Product, Technology, and P&C.
- Technical acumen including familiarity with the software development lifecycle, requirements documentation and data governance.
- Bachelor's degree in Organizational Development, Business, Technology or related field; advanced degree preferred. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

Arlington, Virginia: $159,000 - $265,000 USD Atlanta, Georgia: $138,000 - $230,000 USD

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