We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Job TitleCustomer Technical Services Analyst II-2Job Description Summary
Focal point of contact to customer interface groups for parameter management support for customer implementations and conversions, problems/issues and questions. Provide general support through research, analysis and resolution of internal and external customer issues.
-Analyze, coordinate and implement all customer requests and global core system technical data parameters.
-Provide expertise on core applications and/or production application databases.
-Provide customer data problem resolution and application support.
-Provide thorough understanding of various tools and applications to complete implementation projects.
-Participate in Release and Implementation projects.
-Provide basic knowledge of all MasterCard products and services.
-Participate on cross-functional teams to support business strategy.
-Comply with established processes, protocol and procedures.
-Provide high standard of accuracy to meet the corporate performance standard.
-Basic college education or equivalent work experience with emphasis in business or information technology.
Knowledge / Experience (preferred):
-Basic knowledge of data processing concepts and financial industry/banking operations practices.
-1 to 3 years of experience in the field.
-Previous experience with relational databases.
Skills / Abilities:
-Effective problem/troubleshooting skills.
-Effective written and verbal communication skills.
-Excellent organization skills.
-Excellent interpersonal skills.
-Proficient knowledge of the Microsoft Office Suite - Word, PowerPoint, Excel & Access
• Require on-call support of 24 x 7 production environment.
Due to COVID-19, most of our employees are working from home. We've implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we're all in this together.
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact firstname.lastname@example.org and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
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