Magellan Federal Job - 40326920 | CareerArc
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Company: Magellan Federal
Location: Phoenix, AZ
Career Level: Mid-Senior Level
Industries: Government, Nonprofit, Education


Accountable for the origination, maintenance, and competitiveness of the assigned manufacturer contracts, specifically one or more of the key strategic, large, or high-risk partners. Accountable for building day-to-day and strategic operational relationships with customers, particularly the relationships with senior customer management, and setting and carrying out contract growth and retention strategies. Interacts on a day-to-day basis with account vendor oversight staff. Develops relationships with other account stakeholders that support achievement of strategic alignment. Partners with and coordinates internal company resources to achieve business objectives, maintain joint satisfaction, and ensure that the company has contracted all available specialty products (i.e., Radiology, Oncology, Pharmacy and Behavioral Healthcare) and services support customers' needs while achieving acceptable margins. Key accounts will typically require strategic alignment with the Corporate division and alignment with local markets.<p><span><span>o<span>    </span></span></span><span>Owns overall account satisfaction for all assigned manufacturer accounts.</span></p><p><span><span>o<span>    </span></span></span><span>Develops strong relationships with key operational customers, specifically with the senior leadership of the customers at the Corporate and Local Market levels</span></p><p><span><span>o<span>    </span></span></span><span>Provides support and coaching to team members.</span></p><p><span><span>o<span>    </span></span></span><span>Works to develop employees' skills, evaluates performance and provides feedback, and oversees resolution of employee relations issues. </span></p><p><span><span>o<span>    </span></span></span><span>Trains employees on products, policies and procedural changes and effectively orients new employees.</span></p><p><span><span>o<span>    </span></span></span><span>Develops strong relationships and contacts within the company that are supportive of the achievement of customer service requirements including attainment of performance guarantees and minimization of performance penalty expense.</span></p><p><span><span>o<span>    </span></span></span><span>Fully versed in all aspects of the contracts with assigned customers as well as ensuring ongoing contract performance through competitive environment management activities.</span></p><p><span><span>o<span>    </span></span></span><span>rate maximization through ongoing benefit analysis and adherence to requirements of the account`s legal and regulatory environment.</span></p><p><span><span>o<span>    </span></span></span><span>Creates and maintains strategic partnerships with customers through the development and implementation of strategic business plans that result in long term retention of profitable relationships.</span></p><p><span><span>o<span>    </span></span></span><span>Ensures all Customer and Account-Facing services are provided in a consistent and timely fashion.</span></p><p><span><span>o<span>    </span></span></span><span>Resolves or appropriately escalates customer service issues in conjunction with operations (claims, service, systems).</span></p><p><span><span>o<span>    </span></span></span><span>Conducts face-to-face meetings with the customer on a routine basis.</span></p><p><span><span>o<span>    </span></span></span><span>Seeks and identifies products and service requirements based on a thorough understanding of each customers strategic business goals and the strategic business direction of the product set.</span></p><p><span><span>o<span>    </span></span></span><span>Demonstrates depth of knowledge of ALL company products and how multiple products are interdependent within the customer contract deliverables and clinical outcomes.</span></p><p><span><span>o<span>    </span></span></span><span>Ensures revenue goals are met, cost of care and administrative expenses managed, </span></p><p><span><span>o<span>    </span></span></span><span>Develops infrastructure, processes, reports, presentations and other materials to effectively manage large scale new customer implementations.</span></p><p><span><span>o<span>    </span></span></span><span>Tracks, monitors and follows the progress of projects, action items, and strategies originating from leadership.</span></p><p></p><p>#LI-KB1</p><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span><u><span><b>Other Job Requirements</b></span></u></span></p><p></p><p><b>Responsibilities</b></p><ul><li>10+ years' broad-based Health Care experience, including account management.</li><li>8+ years of sales/account management specialty (i.e., radiology, oncology, pharmacy, behavioral healthcare) products and services <span><span>experience/knowledge.</span></span></li><li>8+ years' direct supervisory experience.</li><li>Will substitute an additional 5 or more years of account management, sales or marketing experience in lieu of a formal degree.</li><li>Business and organization knowledge.</li><li>Teamwork building skills.</li><li>Quantifiable business results.</li><li>Service oriented (External and Internal).</li><li>Flexible and adaptable.</li></ul><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span><span style=\"font-size:14px\"><b><b><u>General Job Information</u></b></b></span></span></p><p></p><p></p><p><b>Title</b></p>Senior Director, Industry Relations (Remote)<p></p><p></p><p><b>Grade</b></p>30<p></p><p></p><p><span><span><b>Work Experience</b></span></span></p>Account Management, Healthcare, Management/Leadership, Sales<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span style=\"font-size:12px\"><span id=\"0\"><b>Education</b></span></span></p>A Combination of Education and Work Experience May Be Considered. (Required), Bachelors (Required), Masters<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span><span><b>License and Certifications - Required</b></span></span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span><span><b><b>License and Certifications - Preferred</b></b></span></span></p><p></p><p></p><p></p><p>Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.<br />Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their<br />position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.</p>

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