Service Availability Representative I (Bilingual) Job Listing at Kelly Services in London, ON (Job ID 10150065)

Description

Job Title: Service Availability Representative I (French Bilingual)
Work Model: Onsite

Kelly, in partnership with our client—one of Canada's Top 100 Employers and recognized as one of Canada's Best Diversity Employers—is hiring Bilingual Service Availability Representatives (Level 1 Technical Support).

What You'll Be Doing:

• Respond to a variety of inbound colleague calls and emails.
• Ensure accurate and detailed problem documentation through ticketing systems.
• Provide timely escalation and follow-up with internal support groups and colleagues.
• Build ongoing support proficiency across additional skills and applications.
• Provide first-level technical support and troubleshooting for internal users.
• Work with technology teams to resolve end-user incidents within established timeframes.

Must-Have Qualifications:

• Fluent in French and English (read, write, and speak).
• 1–2 years of technical support experience or related technical education.
• Strong troubleshooting skills.
• Good knowledge of Microsoft O365 (Word, Excel, PowerPoint, OneNote).
• General knowledge of PC hardware and components.
• Ability to type at least 35 words per minute.
• Strong customer service and communication skills.
• Ability to work both independently and collaboratively in a team environment.
• Strong computer navigation skills.

Nice to Have:

• Experience with ticketing systems.
• Technical degree or IT certification.

Join a collaborative team environment that values strong customer support, technical growth, and continuous improvement.

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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Finding the right job isn't always easy. Kelly® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we're pretty good at it!

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

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