Senior Customer Service Coordinator - Hybrid Job Listing at Kelly Services in NJ (Job ID 10074523)

Description

Job Title: Senior Customer Service Coordinator (Hybrid)

Location: Somerset, NJ (3 days onsite / 2 days remote)

Schedule: Monday–Friday, 8:30 am – 5:00 pm 18 month assignment to start

Pay: 28.85/hour

Are you a detail-oriented customer support professional with a passion for building strong relationships and supporting vital business operations?

Kelly® in Partnership with Johnson and Johnson has exciting opportunities to work in the Somerset NJ area in a hybrid work schedule as a Senior Customer Service Coordinator!

About the Role

As a Senior Customer Support Services Coordinator, you'll be the cornerstone of our order management process, providing exceptional service to both external customers and internal business partners across our operating companies. This hybrid role is perfect for candidates who are collaborative, organized, and committed to operational excellence, compliance, and continuous improvement.

Key Responsibilities

• Specialized Order Processing: Manage sophisticated order processing, including coordination of shipments and deliveries, fulfillment of controlled substance orders, and handling cases through multiple channels (phone, email, fax).
• Regulatory Compliance: Maintain thorough records and uphold rigorous compliance with guidelines set by GMP, SOX, DEA, FDA, PWC, and safety/environmental authorities.
• Investigative Support: Validate, enter, balance, and edit specialty orders while applying policies, procedures, and regulatory knowledge.
• Process Improvement: Handle requests for deviations; collaborate with team members to support business improvements and lean initiatives.
• Cross-Functional Collaboration: Serve as a subject matter expert and go-to partner for our Sales & Marketing, E-Commerce, and Finance teams. Champion programs that benefit our environment and communities.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• Minimum 4 years' customer service experience, ideally with multitasking and handling competing priorities.
• SAP knowledge (Atlas or ROTC) is required.
• Proven background supporting customer service via phone calls and multi-media inquiries (email, fax, electronic system).
• Outstanding oral and written communication, organizational, and investigative skills.
• Demonstrated team collaboration and strong interpersonal abilities.
• Experience using MS Office, ERP systems, and related business software.
• Knowledge or certification in Lean methodologies is a plus.
• Ability to work independently and maintain high standards of quality, compliance, and accountability.

Top 3 Must-Have Skills

1. SAP experience with Atlas or ROTC modules
2. Customer service expertise: managing orders/cases via phone, email, fax, and multi-channel inquiries
3. Strong communication and investigative skills: excels in team settings

Why Join Us?

• Hybrid work schedule for work-life balance
• Inclusive, supportive team environment
• Opportunities for professional growth and development
• Make an impact on our company, customers, and community

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Find what's next with Kelly®.

As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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