Prescription Care Liaison Job Listing at Kelly Services in Pittsburgh, PA (Job ID 10140617)

Description

We are seeking a dedicated professional to join our team as a Prescription Care Liaison. In this key role, you will process prescription referrals, perform accurate data entry, manage referral documentation, and ensure the seamless flow of information between providers, pharmacies, and our internal teams.
Payrate: $23.50hr /Med, Dental, Vision, PTO
Location: Remote (Must live in Pittsburgh, PA/Phoenix, AZ/ Raleigh, NC/ Orlando, FL
Shift: Must be available to work a shift between 8am-8pm EST
Purpose:
The Care Liaison (CL) serves as the primary contact for prescription referrals, handling intake, data entry, referral processing, outbound mail, and triaging inquiries. The CL will work cross-functionally with operations teams to support the patient service program, including reimbursement, case management, and pharmacy triage.
Responsibilities:

• Serve as the main point of contact for prescription referrals and inquiries
• Execute end-to-end processes for data entry and referral triage
• Support intake and referral processing, including inbound fax handling
• Prepare outbound mail and faxes for patients and prescribers
• Problem-solving discrepancies in patient, prescriber, or insurance information
• Maintain adherence to patient privacy laws (HIPAA)
• Foster collaborative relationships across teams
• Perform other duties as assigned

Requirements:

• High school diploma
• Minimum of 2 years solid customer service experience
• Ability to efficiently navigate multiple screens/systems and thrive in a remote, high-volume regulated environment
• Typing speed of 50+ WPM with high accuracy
• Proficient in Microsoft Office
• Able to work an assigned 8-hour shift between 8am–8pm EST

Preferred Qualifications:

• Certified Pharmacy Technician (CPhT) or undergraduate degree
• 2+ years' healthcare setting experience
• Knowledge of HIPAA and patient privacy standards
• Understanding of medical terminology, NDC, ICD-10, and insurance
• Bilingual in Spanish (reading/writing/speaking)

Kelly Difference:
Kelly connects talented individuals with meaningful healthcare opportunities. Join a collaborative team delivering high-quality patient service and support.
 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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