Description
Title: Platform Innovation Account Manager
Contract Duration: Until March,2026
Contract Type: W2 under Staffing Supplier
Pay Rate: up to $57/hour
Start Date: asap
Location: Remote (NYC, Tri-State Area: NY, NJ, CT); monthly domestic travel to the Northeast region required
Visa Sponsorship: Not provided
Executive Summary
We are seeking a strategic, resourceful, and high-performing Platform Innovation Account Manager to join our client's Platform team. In this role, you will be responsible for onboarding merchants partners to innovative products—including a confidential new offering—while maximizing customer satisfaction and product adoption. You will act as a strategic advisor, collaborating cross-functionally to collect feedback, drive merchant growth, minimize churn, and provide an exceptional partner experience.
Key Responsibilities
- Manage a portfolio of small/medium business restaurant partners in your region and provide ongoing, strategic account management
- Conduct regular check-ins, understand unique business needs, collect product feedback, and provide guidance to help partners fully utilize our client's solutions
- Communicate partner progress and insights to Strategy, Operations, Product, and cross-functional teams
- Identify expansion opportunities, minimize churn, and drive increased adoption and retention for products
- Collaborate with Product, Operations, and Sales to ensure outstanding partner onboarding and ongoing experience
- Serve as a key liaison for both partners and internal teams, translating feedback and providing actionable insights
- Travel domestically to the Northeast region once per month for in-person partner engagement
- 2–3 years of professional experience with demonstrated success and increasing responsibility
- Bachelor's degree or equivalent work experience
- Experience in project management and/or account management
- Excellent written and verbal communication skills
- Ability to empathize with partners, problem-solve, and adapt to meet diverse restaurant needs
- Proven ability to translate partner feedback for internal product and operational teams
- Comfortable with both technical products and hardware
- Proficiency with Salesforce, Slack, and Google Workspace
- Flawless execution, attention to detail, and willingness to “roll up your sleeves”
- Background in technology, restaurant, hospitality, or platform solutions industries
- Experience supporting new product launch and adoption for business clients
Benefits
When it comes to working, we want to help take some of life's pressures off - where we can. So, Kelly employees get access to great benefits, perks, and discounts.
· EnrollVB Program
Teledoc ? Supplemental Medical ? Min. Essential Coverage
? Dental ? Vision ? Legal & Financial
? Accident ? Short Term Disability ? Critical illness
Term Life ? Whole Life
· Access 2 Wellness - lower medication costs
· Kelly's Life Advisor Wellness Program - access to counselors to assist with a wide range of issues, including Life Coaching sessions
· Retirement Savings
· Direct Deposit. Weekly pay
· Free skills enhancement and training withMore than 6,000 courses and 55,000 eBooks and publications are available
· Employee Discounts/Perk Spot - Thousands of popular retailers and service providers, you can obtain discounts for almost anything you can buy
· Holiday and Service plans where applicable
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Find what's next with Kelly®.
As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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