Guest Services Associate Job Listing at Kelly Services in Corning, NY (Job ID 9558350)

Description

Job Title: Guest Services Associate Location: Corning, NY (On-site)
Company Name: Kelly Services (for Corning Museum of Glass)
Job Type: Part-Time to Full-Time Hours Job Description: Kelly Services is seeking a dedicated and enthusiastic Guest Services Associate to join our team, working on-site at the Corning Museum of Glass in Corning, NY. The ideal candidate will be an exceptional communicator with a passion for delivering outstanding customer service. As a Guest Services Associate, you will be the first point of contact for guests, ensuring they have a memorable and seamless experience from the moment they arrive until their departure. Key Responsibilities:

• Cordially greet guests and sell tickets; assist with various guest questions involving, but not limited to, memberships, Make Your Own Glass, tour enhancements, demonstrations schedules, parking, gift cards, hours of operation, and way-finding.
• Answer phone calls; manage external phone calls received on the Museum operator line regarding the Museum and the surrounding areas.
• Work in any area of the Museum as requested, including the Welcome Center, Group Tour Check-in, Hot Glass demonstration areas, Information desks, The Studio, and the Rakow Research Library.
• Ensure the highest level of guest satisfaction; communicate expectations and follow up with guests and staff.
• Manage Make Your Own Glass reservations; handle reservation schedules, cancellations, changes, shipping arrangements, pick-ups, wrapping for sandblasting, and Studio class details.
• Effectively communicate pertinent information about daily activities and events to all departments as needed.
• Complete safe transactions accurately when making change for registers.
• Maintain accurate admissions records and assists in maintaining supplies such as brochures, admission tickets, exhibit information, touring diagrams, register tapes, and group tour kits.
• Communicate POS software/hardware issues to the supervisor and/or CMoG IT department.
• Assist at Hot Glass demonstrations to provide direction, seating, raffle tickets, and information.
• Perform work for other departments as requested and as time permits.
• Assist at various CMoG events such as Holiday Open House, 2300°, Seminar, etc.
• Support and amplify the Museum's commitment to diversity, equity, and inclusion.

Desired Qualifications:

• Minimum one-year experience working with the public in a sales or similar position.
• Excellent interpersonal and customer-service skills.
• Dependable with strong work ethic; respects and meets deadlines on time.
• Working knowledge of reservations software or proven aptitude with computers and familiarity with Microsoft Office software including Word, Excel, and PowerPoint.
• Ability to represent the Museum in a professional manner in person or by telephone; professional appearance and cordial attitude towards all guests and staff members.
• Able to handle the stress of high customer demands in a hospitality (public) environment.
• Excellent communication skills and the ability to apply common sense to carry out instructions.
• Ability to multitask and complete tasks in a timely and accurate manner.
• Knowledge of the Finger Lakes region desired.

Some weekends, evenings, and holidays required. Salary Range:

• Starting pay at $15.50 per hour

  How to Apply: If you are interested in this position, apply to this job post today. You can also send your resume via email to Sabrina,  calkisa@kellyservices.com or call today at 607-377-4778. We look forward to having you join the Kelly Services team!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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