Endpoint Services Engineer Job Listing at Kelly Services in Charlotte, NC (Job ID US3613269_BH9992976)

Description

Job Title: Endpoint Services Engineer
Location: Hybrid, Charlotte, NC 
Duration: 3 months with possible temp to perm

Must have Experience
Experience in using these enterprise tools in managing windows 10 pcs, MacBooks, iOS phones and tablets.

Position Overview:

• As Endpoint Services Engineer you will be responsible for developing and delivering all technology that enhances the end-user experience across PCs, MacBooks, Tablets, and Smartphones.
• The successful candidate will leverage industry-leading products and tools from Apple, Microsoft, and Dell, along with enterprise tools such as MS Intune, Microsoft Endpoint Configuration Manager (MECM), Microsoft Deployment Toolkit (MDT), Apple Business Manager (ABM), and Apple Device Enrollment (ADE).

Core Responsibilities:

• Design, implement, and manage end-user technology solutions across various devices, including PCs, MacBooks, Tablets, and Smartphones.
• Utilize enterprise tools such as Microsoft Intune, Microsoft Endpoint Configuration
• Manager, Microsoft Desktop Toolkit, and Apple Business Manager.
• Engineer the implementation of applications and provide ongoing support using enterprise tools within the hardware technologies delivered.
• Focus on enterprise solution engineering by providing comprehensive, documented information to support technical solutions.
• Collaborate with various teams, including Enterprise Architects, Service Desk, Tier 2 Support Technicians, CyberSecurity, and other functions as needed, to ensure efficient and effective technical support and implementation.
• Develop and maintain technical documentation, standard operating procedures, and architectural diagrams to support end-user technology solutions.
• Work with end users to understand how technology is being used to provide solutions that meet business needs within the company standards and technology portfolio.
• Manage all components of application packaging, including the ability to reverse engineer existing packages to meet company standards, evolving functionality, and business needs.
• Support virtual solutions such as Microsoft Azure Virtual Desktop (AVD) and Windows 365.
• Navigate and implement enterprise security models using EPM, PAS, PIM, and other Role-Based Access Control (RBAC) designs.
• Participate in mergers and acquisitions, engaging with consultants and vendors to support carving out divestiture and fold-in acquisition actions.
• Manage incidents, perform issue problem management to prevent issues, and support current state operations.
• Stay current with supported technologies and processes to proactively map out changes that support current technical solutions.
   

Additional Responsibilities:

• Support a large, publicly traded, global enterprise, with a commitment to being on call 24/7 to address any critical issues.
• Ensure compliance with organizational standards and security policies.

Required Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field with at least 3 years' experience or equivalent work experience
• Proven experience in end-user technology management, particularly with Microsoft, Dell products.
• Strong proficiency with enterprise tools such as MS Intune, MECM, MS MDT, Apple ABM, and Apple ADE.
• Extensive experience in Tier 3 engineering roles, focusing on enterprise solution engineering.
• Excellent documentation skills, with the ability to create detailed technical documents and architectural diagrams.
• Strong collaboration skills, with the ability to work effectively with various teams, including Enterprise Architects, Helpdesk, Servicedesk, Tier 2 Support Technicians, CyberSecurity, and more.
• Proactive problem-solving skills and attention to detail.
• Strong communication skills, both written and verbal.
• Ability to empathize with end-users and understand their needs, acting as a business solutions analyst.
• Expertise in managing all components of application packaging, including the ability to reverse engineer existing packages for repackaging according to company standards.
  Experience in supporting virtual solutions like Windows 365 and Azure Virtual Desktop (AVD).
• Familiarity with enterprise security models, including EPM, PAS, PIM, and other Role-Based Access Control (RBAC) designs.
• Experience participating in Mergers & Acquisitions and engaging with consultants and vendors to support related actions.
• Willingness and ability to be on call 24/7 to support a global enterprise.

Preferred Qualifications:

• Relevant certifications in Microsoft and Apple technologies.
• Experience in scripting and automation, particularly with PowerShell or similar tools.
• Understanding of cybersecurity principles and best practices.

Why Kelly?
Kelly® puts you in charge of your career, with access to cutting edge projects and technologies in industry leading organizations. Top companies throughout the world have trusted Kelly as a premier source of engineering talent and services since 1965. And Engineering job seekers know Kelly® as a firm with an unmatched reputation for quality, integrity and professionalism. Whether you seek the variety and flexibility of working on short-term project engagements or prefer contract-to-hire or direct hire placement with our clients, apply with Kelly® to explore opportunities that suit your specific professional interests.

As a Kelly Services employee, you will have access to numerous perks, including:

• Exposure to a variety of career opportunities as a result of our expansive network of client companies 
• Career guides, information and tools to help you successfully position yourself throughout every stage of your career
• Access to more than 3,000 online training courses through our Kelly Learning Center
• Weekly pay and service bonus plans
• Group-rate insurance options available immediately upon hire*

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Technology?

Looking to put your tech expertise to work on today's most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you'll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world's most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, make an impact, and grow your tech career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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