Customer Support Representative Job Listing at Kelly Services in Thomaston, CT (Job ID 10151540)

Description

Job Title: Customer Service Representative
Location: Thomaston, CT
Pay: $23.00/hour
Schedule: Monday - Friday 8 AM - 4:40 PM

About Us:
We are a leading global company that specializes in developing innovative dispensing solutions for some of the world's most iconic brands in the beauty, fragrance, personal care, home, and healthcare industries. Our products can be found in everyday items like your favorite perfumes, skincare products, and household cleaning items. We are proud to offer a workplace that fosters teamwork, safety, and inclusivity, where every team member plays a role in delivering high-quality solutions to our customers.

Position Overview:
We are seeking a Customer Service Representative to join our dynamic team. This is an excellent opportunity for someone looking to make a real impact in a fast-paced environment while growing their professional skills. The ideal candidate will be proactive, customer-focused, and enjoy collaborating with cross-functional teams to ensure our customers' needs are met.

Key Responsibilities:

• Order Management: Handle customer orders from initial entry through to payment, ensuring accuracy and timely processing.

• Customer Communication: Provide proactive updates to customers regarding order status, shipping dates, tracking, and any additional requests.

• Quotations & Inquiries: Work with the team to provide quotes for both potential and existing customers, ensuring competitive pricing and availability.

• Complaint Resolution: Manage customer complaints, collaborating with internal teams to investigate and resolve issues quickly. This includes tracking the root cause, developing corrective actions, and following up to ensure closure.

• Material Returns Coordination: Handle material returns, including customer-owned refills or repairs, in coordination with appropriate departments.

• Internal Collaboration: Work closely with teams such as Manufacturing, Quality, Billing, and Finance to fulfill customer requests and ensure smooth operations.

• Delivery Monitoring: Ensure high service levels by proactively monitoring open orders and addressing any delays, ensuring customer satisfaction.

• SOP Maintenance: Assist in the development and maintenance of standard operating procedures (SOPs) for customer service operations.

• Team Support: Foster a collaborative team environment, providing support to peers and contributing to the overall efficiency of the department.

• System Use: Utilize Estee Lauder Delfor system for order management and reporting.

Qualifications:

• Must-Have:

  • Bachelor's degree in Business Management, Industrial Engineering, or a related field.

  • Experience with ERP systems (SAP, Oracle, Syspro, or similar).

  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Visio).

  • Excellent organizational, planning, and time management skills.

  • Strong communication and interpersonal skills.

  • Attention to detail and a customer-oriented mindset.

• Preferred:

  • Ability to work independently and proactively.

  • Strong problem-solving and analytical skills.

  • Experience in managing multiple tasks with competing priorities.

  • Ability to collaborate effectively with cross-functional teams.

  • Strong written and verbal communication skills.

Physical Requirements:

• Ability to lift and/or move up to 35 lbs.

• Must be comfortable using Personal Protective Equipment (PPE) when required.

Why Join Us?

• Competitive Compensation & Benefits: We offer a competitive salary and a comprehensive benefits package.

• Growth Opportunities: Be part of a growing company with opportunities for career advancement.

• Team Environment: We promote an inclusive, collaborative, and supportive team culture.

• Meaningful Work: Contribute to innovative products that impact daily life globally.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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Finding the right job isn't always easy. Kelly® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we're pretty good at it!

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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