Customer Support Representative Job Listing at Kelly Services in Johnston, IA (Job ID 10145499)

Description

Job Title: Customer Support Representative

Location: Johnston, IA

Assignment Length: 12 Months with a target start date of 3/9

Pay Rate: $18.78ph

**Visa sponsorship is not available, now or in the near future, for this position**

 

Finding your ideal job can feel overwhelming, but KellyOCG is here to make it easier. We're on the lookout for a skilled, contingent Customer Support Representative to join the innovative team at John Deere. This role could be the next exciting step in your career!

 

Please note: Currently this position is strictly a contingent position and we do not have expectations to transition this position into a full-time employment role. Contingents are eligible to seek full time employment within John Deere and can monitor for positions through the John Deere careers page.

 

Support hours fall between 7am - 6pm CST, Monday – Friday and 8 am – 12 pm CST, Saturday.

· Schedule may include occasional holidays and overtime based on the needs of the business.

· Candidate must be available to work any 8-hour shift within the 7am-6pm support window.

· Candidate will work on-site (John Deere Financial - Johnston, IA) five days a week

· Shifts are subject to change based on volumes.

 

SPECIAL CONSIDERATIONS:

· Training and mentoring will be on the 8am-4:30pm shift and last approximately 6 weeks.

· Takes approximately 3-4 months from start date to reach full productivity.

· Training will consist of 2 weeks of classroom training and an additional 2-4 weeks of on-the-job training and mentoring with an experienced technician.

· The primary responsibilities for this opening could be for Tier 1 support.

 

PRIMARY RESPONSIBILITIES & DUTIES:

The Enterprise Contact Center Tier I team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction.

 

Common calls include:

· General product questions, availability, compatibility

· Ag, Residential and Commercial Turf, and Golf product issues/complaints

· Warranty registration, and extended warranty coverage

· Out of warranty assistance

· Parts and publications lookups

· Loyalty Rewards programs

 

REQUIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:

· Skills in interpersonal communications, negotiation, and conflict resolution.

· Excellent written and verbal communication skills

· 6+ months experience with customer service/support experience.

· Proficiency with Microsoft Office products

· High comfort level and experience with consumer software applications.

· Strong computer, research and troubleshooting skills.

· Ability to work support hours and occasional holidays to support the business.

 

DESIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:

· Knowledge of agriculture, turf (mowers) and utility vehicles.

· Prior work experience in Agriculture or Technology dealer channels.

· Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Find what's next with Kelly®.

As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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