Customer Service Representative Job Listing at Kelly Services in Port Washington, NY (Job ID 10118886)

Description

Kelly Services is hiring a Customer Service Representative (Temporary – Remote) to work with Luxottica, a global leader in eyewear brands such as Ray-Ban and Oakley. This opportunity offers a customer-facing role supporting Brand Wholesale operations with a consistent schedule and competitive pay.

Why apply?

• Work with a globally recognized eyewear company

• Competitive hourly pay with bilingual premium

• Consistent schedule

• Remote work opportunity

• Temp-to-hire potential with long-term career growth

Pay:

• English Speaking: $17.50/hour

• French Speaking: $20.00/hour

Schedule: Full-time |  8:00 AM – 5:00 PM
Contract: 4 months (Temp-to-hire)

Summary of the role:

The Customer Service Representative uses product knowledge and strong customer service skills to support Luxottica customers by addressing inquiries, resolving issues, and processing orders. This role plays a key part in maintaining customer satisfaction, service levels, and long-term business relationships.

Key responsibilities:

• Answer incoming calls and accurately process customer orders

• Resolve customer complaints and troubleshoot issues to determine appropriate resolutions

• Document customer interactions correctly and track call types

• Maintain service level expectations and uphold Luxottica Customer Service standards

• Follow up with customers regarding order status, shipping updates, and stock availability

• Handle inbound phone calls for up to 90% of the assigned shift

• Perform other duties as assigned

Qualifications:

Basic Qualifications

• High School Diploma or equivalent

• Minimum of 1 year of experience in customer service, hospitality, or a call center environment

• Excellent telephone etiquette with a clear, confident, and professional speaking voice

• Strong verbal and written communication skills

• Demonstrated listening and comprehension skills

• Strong interpersonal skills and ability to work well in a team environment

• Ability to remain calm and professional in challenging customer situations

• Strong time management and task prioritization skills

• Proficiency in MS Office (Word, Excel)

• Ability to navigate information systems and the internet

Preferred Qualifications

• Higher education degree

• Previous experience using SAP

• Experience in the optical industry and familiarity with industry terminology

• Bilingual in French

Additional details:

Client: Luxottica
Location: Port Washington, NY 11050
Work Arrangement: Remote
Must be 18+ and able to pass required screenings

Apply with Kelly Services to take the next step in your customer service career and gain experience with one of the most respected names in the eyewear industry.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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