Description
Customer Sales & Service Representative
Naperville, IL | Onsite | Monday – Friday 10:15am-7:00pm
Base Pay: $17.25/hour (Spanish speaking $19.25)
In addition to base pay, this role offers commission and performance-based incentive opportunities. Total compensation will vary based on experience and results.
Kelly is hiring driven, customer-focused Sales & Service Representatives in Naperville, IL. If you thrive in a fast-paced environment and love connecting with people, this is your opportunity to turn communication skills into commission-backed success.
This is a fully in-office role and a key part of OHS's collaborative, high-energy culture.
What You'll Do• Engage with customers via phone and digital channels to promote home warranty and energy-related products
• Make outbound calls and manage inbound inquiries with professionalism and confidence
• Identify customer needs and recommend tailored solutions
• Meet and exceed individual and team sales goals
• Maintain accurate CRM records and stay current on product knowledge
• Collaborate with team members and share best practices
• Contribute to a positive, performance-driven workplace culture
• 3+ years of customer service or sales experience, preferably in a contact center environment
• Proven success in upselling, cross-selling, and meeting sales targets
• Strong verbal and written communication skills
• Experience with CRM systems such as Salesforce or HubSpot
• Ability to adapt quickly and thrive in a dynamic setting
• Team-oriented mindset with a results-driven attitude
• Experience in home warranty or utility services
• Knowledge of HVAC systems
• Bilingual (Spanish) skills
• History of exceeding quotas in high-volume environments
• High School Diploma or GED
• Basic computer proficiency, including Microsoft Office
Kelly offers a competitive total rewards package, which may include:
• Medical, dental, and vision coverage
• 401(k)
• Education assistance programs
Exact compensation and benefits may vary based on experience and eligibility.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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