CSR - Taxpayer Services Job Listing at Kelly Services in Phoenix, AZ (Job ID US3608601_BH9990261)

Description

Ready, set, go! Put your career in motion with a great, new opportunity. Join the Kelly® Professional & Industrial team as a Customer Service Representative with a state government agency that administers tax laws and provides taxpayer support services.

Why you should apply to be a Customer Service Representative (Taxpayer Services):

• Location: Phoenix, AZ

• Pay Rate: $20/hour

• Employment: 1-year contract

• Shift: Monday to Friday, 8:00 AM – 5:00 PM

• Work Setup: Hybrid (3 days in office, 2 days remote)

What's a typical day as a Customer Service Representative (Taxpayer Services)? You will:

• Provide face-to-face customer support, assisting with forms, inquiries, and tax-related guidance.

• Handle in-person and virtual appointments via a shared inbox and calendar.

• Manage team inbox inquiries from internal and external customers.

• Interpret and apply customer service operations with discretion and accuracy.

• Deliver accurate information regarding tax laws and services.

• Support taxpayer services through both in-office and remote work.

This job might be an outstanding fit if you have:

• Strong customer service background.

• Knowledge of tax laws and related processes.

• Proficiency with business software and office systems.

• Strong organizational and communication skills.

Preferred Skills:

• Bilingual communication ability.

• Familiarity with Google Suite and Microsoft Office.

• Adaptability to new software tools.

What happens next:

Once you apply, if your skills and experience look like a good fit, you'll move to the next step. Even if this role isn't the perfect match, joining Kelly's network keeps you connected to future opportunities.

Helping you discover what's next in your career is what we're all about—so let's get to work. Apply to be a Customer Service Representative (Taxpayer Services) today!

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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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