Description
We're hiring a Customer Service Representative I in Tucker, GA 30084 for a fast-paced onsite role supporting customer inquiries, billing resolutions, and accurate documentation. If you bring 0–2 years of customer service experience, are comfortable with Microsoft 365 (Word, Excel, Outlook, Access), and can resolve service and billing issues (exchanges, refunds, adjustments) while maintaining precise records, we'd like to connect.
Customer Service Representative ILocation: Tucker, GA 30084
Schedule: Monday–Friday, 8:00 AM – 5:00 PM (100% onsite; overtime available)
Pay Rate: $17.86/hour
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Handle inbound and outbound customer interactions regarding products, services, billing, and claims.
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Resolve service and billing issues, including exchanges, refunds, and bill adjustments.
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Contact customers with inquiry responses, investigation results, and planned adjustments.
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Accurately document customer interactions, inquiries, complaints, and actions taken.
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Escalate unresolved issues to appropriate departments for further review.
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0–2 years of customer service or call center experience (or equivalent).
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Strong verbal and written communication skills with attention to detail.
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Proficiency with Microsoft 365 (Word, Excel, Outlook; Access preferred) and data entry systems.
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Ability to work independently, manage time effectively, and maintain accurate records.
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High school diploma or GED.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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