Clinical Research Receptionist Job Listing at Kelly Services in New Haven, CT (Job ID US3535902_BH9682557)

Description

We are seeking a Clinical Research Receptionist to provide excellent front-desk support in a research facility. The ideal candidate will be responsible for greeting patients and external visitors, handling phone calls, and ensuring the smooth day-to-day administrative operations of the clinic. This candidate must be highly organized, enjoys working with people, and wants to be part of a dynamic clinical team.

Location: New Haven, CT
Hours: 8:00AM-4:00PM, Monday through Friday
Pay rate: $24/HR

Key Responsibilities:
Clinic Opening:

• Open and prepare the reception and clinic areas.
• Turn on lights, TVs, white-noise machine, and other equipment.
• Set up the patient sign-in sheet while maintaining HIPAA compliance.
• Review the daily patient and visitor schedule.
• Attend the team Clinic Huddle meeting via Zoom at 8:30 AM.

During Business Hours:

• Greet all patients, caregivers, and visitors promptly and ensure they follow check-in procedures.
• Ensure all visitors are accompanied by clinic staff before entering secure areas.
• Provide intake forms and patient name bands upon arrival.
• Notify the assigned clinic staff of patient arrivals via Microsoft Teams.
• Answer incoming phone calls, take messages, and direct inquiries appropriately.
• Accept, sort, and distribute mail and deliveries.
• Triage emergency, facility, and IT or finance-related inquiry calls appropriately.
• Complete visit confirmation calls for upcoming appointments.
• Supervise vendors requiring access to the clinic areas and blood lab.
• Maintain and restock office and kitchen supplies.
• Assist with study chart assembly and other assigned tasks.

Prior to Clinic Closing:

• Prepare and secure patient documents for the next business day.
• Disinfect and clean reception, team station, and blood lab areas.
• Restock and clean reception, kitchen, and conference areas.
• Ensure all clinic areas are secured, lights are turned off, and required documents are locked away.

Required Qualifications & Skills:

• Previous experience in a medical or research clinic setting.
• Strong interpersonal and communication skills to interact professionally with patients and staff.
• Ability to multi-task and prioritize in a fast-paced environment.
• Proficiency in Microsoft Office (Outlook, Teams, Word, Excel) and general office equipment.
• Strong attention to detail and commitment to handling personal health information aligned with HIPAA compliance.
• Ability to work independently and take initiative.
• Demonstrated professional judgement to represent the company upon visitor's initial arrival to the facility.
• Excellent organizational and problem-solving skills.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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