Case Manager (Remote-Phoenix AZ) Job Listing at Kelly Services in Pittsburgh, PA (Job ID 10129597)

Description

Finding a job that fits your lifestyle isn't always easy. That's where Kelly® comes in. We're seeking a Case Manager to work at a leading client within the biopharmaceutical industry, supporting patients and healthcare providers nationwide. This remote opportunity is based in Phoenix, AZ.

Salary/Pay Rate/Compensation: $23.50/hr,

Shift: Able to work shift between 8am-8pm EST

Location: Remote-must live in Phoenix, AZ area

Benefits: Med/Den/Vis, PTO, Paid Holidays

Why you should apply to be a Customer Experience Advocate (Case Manager):

• Competitive pay and comprehensive benefits
• 100% remote, offering flexibility and work-life balance
• Make a real impact in biopharma by helping patients access critical therapies
• Collaborative, engaging environment

What's a typical day as Customer Experience Advocate (Case Manager)? You'll be:

• Acting as the primary point of contact and case manager for client, provider, and customer inquiries and escalations
• Supporting patients and providers with program enrollment, benefits verification, and referral to specialty pharmacies
• Conducting initial patient onboarding calls and ongoing support outreach
• Maintaining regular communication to update all parties on case status and next steps
• Processing PAP (patient assistance program) requests and re-approvals promptly
• Referring patients to external programs as appropriate
• Identifying and documenting adverse events and product complaints timely
• Independently managing an assigned territory and making timely decisions for case resolution
• Demonstrating ability to prioritize and balance the needs of patients and HCP offices utilizing program business
• Providing concierge-level service, resolving issues efficiently, and escalating when necessary
• Collaborating with field teams, manufacturer reps, providers, and internal/external teams to resolve complex cases
• Maintaining accurate, compliant documentation and communication to support program goals
• Upholding patient privacy laws and fostering collaborative team relationships
• Performing other duties as assigned

This job might be an outstanding fit if you:

• Have a high school diploma or equivalent (undergraduate degree preferred)
• Bring 4+ years of professional experience, including at least 2 years in customer service, call center, or insurance roles—ideally within healthcare or pharmacy
• Are able to work an assigned 8-hour shift between operating hours of 8am-8pm EST
• Possess strong communication and interpersonal skills
• Have proven ability to manage a case load, prioritize tasks, and build relationships
• Can efficiently navigate multiple screens and systems, and use Microsoft programs
• Thrive in a regulated, remote, high-volume environment
• (Bonus) Hold a Certified Pharmacy Technician credential, are bilingual in Spanish, or have knowledge of benefit verification and insurance structure

What happens next:

Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. Even if this position doesn't work out, you're still in our network—and all Kelly recruiters will have access to your profile.

Discover your next career move—apply to be a Customer Experience Advocate (Case Manager) today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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