Call Center Rep. - REMOTE - CA residents only Job Listing at Kelly Services in Roseville, CA (Job ID US3560661_BH9813568)

Description

Remote Customer Service Representative
Pay Rate: $18.00 per hour, Full Time, Long Term

Location: REMOTE (For California residents only)

About the Role:
We have an exciting opportunity for enthusiastic and experienced Remote Call Center Representatives to provide comprehensive customer support for a Medi-Cal long-term full-time contract. In this role, you will be responsible for assisting California residents with tasks such as navigating the benefits application process, addressing inquiries, escalating cases as needed, and maintaining high standards of customer service. Following successful training, qualified representatives may have the opportunity to be upskilled to manage calls from healthcare providers, including doctor's offices, hospitals, and pharmacies. This position primarily involves handling inbound calls with occasional outbound follow-up.

Schedule:
Monday- Friday 8am-5pm (PST)
Available to START on 6/10/2025
Training is held 8am-4:30pm
No late shifts or work on the weekends.
Very little overtime or once a month you may have refresher training.

Responsibilities:

• Respond to general to moderately complex customer telephone calls.
• Troubleshoot and resolve customer issues effectively and efficiently.
• Answer telephone calls using an automated system and respond to questions or forward calls appropriately.
• Research customer inquiries and provide timely responses in accordance with service level agreements (SLAs).
• Accurately record all calls and resolutions in our Customer Relationship Management (CRM) ticketing system, ensuring proper documentation.
• Interface professionally with team members, management, and customers regarding service issues.
• Conduct outbound calls to customers as needed.
• Assist callers with completing online applications.
• Complete administrative tasks such as filling out timesheets.
• Adhere to all privacy rules and regulations.
• Follow a provided work schedule.
• Connect callers with leadership when necessary.
• Maintain up-to-date knowledge of relevant regulations and policies.
• Report any problems or issues through our online system.
• Respond to telephone inquiries within established timeframes.
• Complete all assigned training programs.
• Utilize standard call-center technology, including telephones, email, and web browsers.

Qualifications:

• High School diploma or equivalent required.
• Minimum of one (1) year of customer service experience required. 
• Must submit results of an internet speed test from speedtest.net demonstrating:
  • Minimum download speed of 60 Mbps.
  • Minimum upload speed of 6 Mbps.
• Experience working with computer software, customer relationship management (CRM) tools, and telephone technology.
• Experience and proficiency in using help desk software.
• Strong problem-solving skills to navigate complex situations.
• Excellent communication skills, both written and verbal.
• Will be required to take a typing test.
• Computer is provided – if 50 miles out of Sacramento it will be shipped.  Otherwise, candidates selected will be required to pick up equipment in Sacramento at the hub office.
• Ability to work independently and contribute effectively as part of a team.

Kelly Government Solutions (KGS) is a specialty service of Kelly Services, Inc., a leader in providing workforce solutions. KGS provides experienced staff to the federal government and its key suppliers, including prime and small business contractors. Through services such as government contract staffing, workforce management and project management, and contract compliance services, KGS can supply talent to both public and private sectors alike. KGS offers engineering, IT, administrative, scientific, and healthcare professionals the opportunity to work with many of the prestigious Government organizations worldwide. Visit www.kellygovernmentsolutions.com
  As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, short-term disability, and a transportation spending account. In addition, this position offers employees the ability to earn up to 80 hours of paid time off upon completion of one year of service and eleven paid holidays per benefit year. We also offer a generous defined 401(k) contribution to help you save for retirement. Visit https://www.mykelly.us/us-mykelly/perks/ for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

#government

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Government Solutions?

Looking to connect with premier government agencies or the top 25 federal government contractors? Kelly Government Solutions partners with these organizations to create expert talent solutions that solve the world's most critical challenges. We offer a variety of full-time, project (SOW), seasonal, and surge support opportunities in science, engineering, technology, professional, and administrative support roles. Our experts will connect you to the opportunity that fits your schedule and interests and handle the details of transferring and processing all levels of security clearances. It's just another way we make the job search work for you.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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