Business Systems Specialist Job Listing at Kelly Services in Virtual, NJ (Job ID US3582711_BH9892900)

Description

Title: Business Systems Specialist
Location: Remote
Duration: 12 months
W2 Contract (No C2C)
Pay rate: $20 - $21 per hour
 

• The Business Systems Specialist will work closely with the business systems team, functional leaders, commercial and operations teams, divisional business units and subject matter experts to identify, develop, deploy and support new business processes on multiple technology platforms including: Salesforce/Heroku, WebOps, Oracle, PowerBI, etc.
• You will serve as the initial point of contact for the system users that rely on our technology platforms to be successful in their roles and to manage our business.
• This will include basic administrative functions such as leveraging our Jira ticketing solutions to support user account maintenance, master data maintenance, running/managing reports and dashboards, understanding basic workflows, translating business needs, completing system/user audits, etc.
• You will also be responsible for partnering with IT and the business (Commercial, MPS, Field Operations, Customer Service, etc.) to support documentation needs, testing solutions, data/workflow validation and reporting.
• Beyond supporting the launch and roll out of new technologies, another critical component of this role will be the ongoing maintenance to ensure optimum performance and continued improvement over time.
• The Business Systems Specialist will be responsible for day-to-day basic troubleshooting, addressing user questions, supporting the collection of enhancement requests, identifying new training needs, system performance monitoring and supporting the business through the regular release cycle.
• To succeed in this role, you need to be a true problem solver, analytical and continuously seek to improve the efficiency and effectiveness of processes while working with a servant mindset.
• The ideal candidate will be a natural collaborator who possesses a high intellectual curiosity and thrives in a dynamic, fast-paced environment that serves as an intermediary between daily business operations and the IT organization.

Essential Duties & Responsibilities:

• Support regression and user acceptance testing efforts with initial technology deployment and future enhancement releases
• Coordinate preparedness and ensure implementation of business data loads across different functional teams
• Drive data cleansing activities during deployment cycle by collaborating with local and national data owners; provide guidance on how to maintain post deployment
• Responsible for setup and maintenance of new users across technology platforms
• Provide initial troubleshooting for user issues and escalate for resolution as needed
• Ensure that system issues are submitted via the appropriate process and collaborate with business systems analysts and IT to ensure timely resolution
• Coordinate and participate in system testing with business super users
• Develop and maintain project and process documentation
• Work collaboratively across the organization to understand related applications, make recommendations, and define/document development requirements as needed

Qualifications & Work Experience Required:

• College degree with 2+ years' experience
• Able to work in a fast-paced, dynamic environment while remaining organized and meeting multiple deadlines
• Strong communication skills, both verbal and written – able to relay technical information to functional users and business information to technical experts
• Experience with process/workflow mapping and demonstrated basic project management skillsets
• Flexible and adaptable; able to work in ambiguous situations while creating a level of confidence with key stakeholders
• Strong accountability and influencing skills; able to work independently and drive progress

Important information: To be immediately considered, please send an updated version of your resume to somp767@kellyservices.com.

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Technology?

Looking to put your tech expertise to work on today's most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you'll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world's most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, make an impact, and grow your tech career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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