Description
Your next good thing is right here. At Kelly® Professional & Industrial, we are all about helping you discover what is next in your career. And we just so happen to be seeking Customer Service Specialists to work at Stanley Black & Decker in Highland Heights, OH.
- Pay rate: $34.00
- Hours: 8:00 am to 5:00 pm Monday-Friday
- Temp to Hire Position
What's a Typical Day as a Customer Service Specialist? You'll be:
Essential Job Functions
-
Order Management:
-
Enter customer orders accurately and within specified timeframes.
-
Track and follow up on orders to ensure timely delivery.
-
Process customer orders and quotes received via phone, email, and customer portals.
-
Customer Communication:
-
Respond promptly to customer inquiries and follow up as needed.
-
Maintain accurate records of customer interactions and documentation.
-
Advocate for customers by addressing expedite requests and ensuring resolution.
-
Returns and Credit Processing:
-
Handle customer returns and process requests for credit.
-
Assist in resolving credit-related issues in collaboration with internal teams.
-
Shipping and Logistics:
-
Manage shipping and invoicing documents to ensure accuracy.
-
Oversee import/export documentation and compliance with support of corporate customs compliance.
-
Schedule and coordinate freight for sales orders and miscellaneous shipments.
This job could be an outstanding fit if you:
Essential Skills & Experience
-
Effective Communication: Demonstrated ability to communicate clearly and professionally with both internal and external customers across various channels, including in-person, phone, email, and instant messaging.
-
Attention to Detail: Proven ability to ensure accuracy in order processing, record-keeping, and documentation management.
-
Problem-Solving Skills: Strong analytical and critical thinking skills to identify, address, and resolve customer issues effectively and efficiently.
-
Team Collaboration: Ability to work collaboratively with colleagues and departments to achieve shared goals and contribute to a positive team environment.
-
Customer Service Experience: Minimum of 5 years of experience in customer service or a related field, with a track record of delivering excellent customer support.
-
Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.) and experience with MRP systems (Navision preferred).
-
Product Knowledge: Willingness and ability to learn a complex electro-mechanical product line through interactions with customers, sales engineers, manufacturing teams, and product management.
What happens next:
Once you apply, you will proceed to next steps if your skills and experience look like a good fit.
Helping you discover what is next in your career is what we're all about.
If you would like to schedule a telephone interview with me please click the link below, or text me at 419-243-5467
https://calendly.com/mark868/sbd-highland-heights-oh
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Apply on company website
Find Connections via Linkedin
