Associate Technical Support Analyst Job Listing at Kelly Services in Martinsburg, WV (Job ID US3615396_BH9972277)

Description

Associate Technical Support Analyst

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we're here for you! We're seeking an Associate Technical Support Analyst to work at a leading client in a fully remote position. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.


Pay Rate: $20 per hour
Location: Remote (exceptions: AK, AZ, CA, CO, HI, IL, NJ, NY, VT, WA, WY.)
Position Type: 3-4 month contract
Schedules are on a first come first serve bases: 

• Monday – Friday, 10 AM to 7 PM ET (1 hour lunch) (Saturday and Sunday off)
• Tuesday – Saturday 9 AM to 6 PM ET (1 hour lunch) (Sunday and Monday off)
• Wednesday – Sunday 11 AM to 8 PM ET (1 hour lunch) (Monday and Tuesday off)
• Thursday – Monday 2 PM to 11 PM ET (1 hour lunch) (Tuesday and Wednesday off)
• Friday – Tuesday 2 PM to 11 PM ET (1 hour lunch) (Wednesday and Thursday off)

Why you should apply to be an Associate Technical Support Analyst: 

• Competitive pay rate of $20 per hour with weekly pay options.
• Flexible, fully remote work environment that supports work-life balance.
• Opportunity to join a dynamic and collaborative technical support team
• Work with the latest in mobile, wearable, and smart home technology.
• Access to Kelly's robust network and ongoing career development resources.

What's a typical day as Associate Technical Support Analyst? You'll be:

• Providing high-quality technical support to efficiently diagnose and resolve incidents reported by clients or end-users.
• Troubleshooting and resolving technical issues across iOS and Android devices, including phones, tablets, smart watches, earphones, and smart rings.
• Supporting other internet-connected devices such as Bluetooth speakers, fitness trackers, smart TVs, and other consumer electronics.
• Delivering excellent customer service while owning technical support issues from start to resolution.
• Collaborating in a high-energy, fast-paced, and team-focused environment.
• Documenting technical troubleshooting steps and outcomes, and providing timely and accurate responses.
• Performing additional job-related duties as directed by management to meet business needs.

This job might be an outstanding fit if you:

• Have a minimum of 1 year experience in technical troubleshooting, problem analytics, problem-solving, and end-user technical support.
• Possess hands-on experience with mobile device support (iOS, Android, e-book readers, Fire Tablets, Kindle).
• Are familiar with wearable technology (smart watches, Bluetooth and Wi-Fi headphones, headsets) and smart home devices (voice assistants, smart lights, smart TVs, Wi-Fi/Bluetooth speakers, home automation systems).
• Have the ability to document technical steps and research solutions effectively.
• Demonstrate strong verbal and written communication skills with a customer-first attitude.
• Hold a high school diploma or GED (post-secondary education preferred).
• Hold an Associate's or Bachelor's degree, (Preferred)
• Have 6 months of experience in a technical support role or equivalent, (Preferred)
• Have experience providing support via phone and chat, and are familiar with support tools such as CRM, knowledge base, remote diagnostic, and collaboration tools, (Preferred)

What happens next?:
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.


Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be an Associate Technical Support Analyst today!

#GRACE

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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