Description
Sr Payroll Specialist
Salary Range: $60,000 to $70,000
Location: Remote- USA
Duration: Full Time / Permanent
At JDA TSG, we equip many of the world's major brands with top-tier specialized talent, business process expertise and technologies to drive their organizations in exciting new directions. What makes us the partner of choice for the most experience-obsessed brands worldwide. We apply extensive due diligence up front to ensure that our teams and talent will be a cultural fit and can make a difference from the very start. And we've established a reputation for bringing exceptional focus, flexibility, and confidence with every client we serve.
We have an immediate opportunity for a Senior Payroll Specialist to lead complex client payroll implementations, tailoring solutions to enhance client satisfaction and retention. Your responsibilities include maintaining data integrity, conducting quality audits, and using a consultative approach to understand client needs deeply. You will act as the primary point of escalation for advanced payroll issues, ensuring a seamless payroll process and solidifying client trust. Additionally, you will mentor other specialists, suggest process improvements, and collaborate with various teams to enhance system functionalities and user experiences. Your role is pivotal in maintaining up-to-date knowledge of payroll regulations and sharing these best practices to improve our client services.
Key Responsibilities:
- Lead complex client payroll implementations, ensuring solutions are tailored to client needs, enhancing satisfaction, and supporting long-term retention strategies.
- Maintain data integrity throughout the process: perform data entry, validation, and reconciliation tasks across various payroll frequencies (Monthly, Semi-monthly, Bi-weekly, Weekly).
- Conduct quality audits to ensure accuracy in employee taxes, deductions, and earnings.
- Engage actively with clients to understand their unique payroll needs and challenges, adopting a consultative approach.
- Provide comprehensive training sessions to ensure clients are proficient in end-to-end payroll processing on our platform.
- Act as the primary point of escalation for advanced payroll issues, leveraging expertise to resolve high-level concerns, thereby solidifying client trust and aiding retention.
- Support in rectifying payroll errors and handle various ad-hoc tasks to effectively address and resolve client concerns promptly.
- Help identify, create, and update educational materials such as help articles and tutorial videos to assist clients.
- Update and maintain internal knowledge bases and client-facing documentation for accuracy and relevance.
- Work closely with payroll partners and maintain open lines of communication to ensure cohesive service experiences.
- Mentor other payroll specialists, helping to develop their skills and knowledge, and providing guidance on best practices.
- Identify and suggest improvements to payroll processes and client services, aimed at increasing efficiency and client retention.
- Collaborate with different teams within the organization, including product development and engineering, to address payroll-related challenges.
- Stay informed on the latest payroll regulations and best practices, sharing knowledge with the team and integrating updates into client services.
The experience you'll need to excel in the role:
- Minimum of 3 years of experience in client services, support, or training, specifically with payroll systems or HR technology products.
- Ability to diagnose, troubleshoot, and resolve complex payroll system issues with a client-first approach.
- Strong verbal and written communication skills, able to explain complex concepts clearly to a variety of audiences.
- Proven experience in mentoring team members and leading client-facing discussions effectively.
- Advanced organizational skills with the capability to manage multiple projects and client accounts simultaneously.
- Strong analytical skills with attention to detail for thorough audits and data analysis.
- Upholds the highest levels of confidentiality, professionalism, and integrity.
- Ability to work autonomously and make informed decisions with minimal supervision.
- Collaborative and positive attitude, contributing to a team-oriented work environment.
About JDA TSG:
Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions.
Our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we would thrive as an organization.
Benefits and Perks:
- Healthcare - Comprehensive coverage for you and your family
- Employee Assistance Program - Get support when you or your family need it with counseling and coaching
- 401K with company match
- Paid time off
- Paid parental leave
- Volunteer Day Off
- Life insurance - Protect your loved ones and their future
- Business travel accident insurance
JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States.
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