Senior Technology Specialist, NYC Job Listing at JDA TSG in New York, NY (Job ID 13015607)

Description

JDA TSG – Sr. Technology Specialist

Onsite presence required at JDA's NYC office Monday–Friday.

Location: New York, NY (on-site)

Salary Range: $95,000 – $110,000 per year

Overview

At JDA TSG, we provide innovative technology, automation, and process solutions to support global enterprises. We are seeking a Senior Technology Specialist to provide day-to-day technical support and maintain high operational standards for our New York City office. This is an onsite position reporting directly to the Director of Technology and supporting all local technology operations including hardware, software, asset management, and conference room systems.

The ideal candidate is polished, organized, and comfortable working directly with senior executives, including members of the C-suite and HR leadership. The position requires hands-on technical capability, strong communication skills, and accountability in a professional office environment.

Role Summary

The primary responsibility of this role is to deliver white-glove technical support to executive staff and visitors while driving the development, administration, and adoption of internal business solutions at both a strategic and tactical level. This includes providing expert-level support for Windows and macOS environments, administering primary cloud ecosystems including Microsoft 365 (especially Microsoft Teams) and Microsoft Entra ID, and overseeing the full lifecycle of hardware, software, and licensing. Additionally, this person will be accountable for completing laptop reimaging and employee distribution. This role requires a tech-savvy, analytical professional with a strong aptitude for self-learning and a high degree of curiosity to solve complex business challenges through AI implementation, automation, and innovative reporting.

Working directly with the Director of Technology, this position balances hands-on technical troubleshooting with strategic project ownership. Beyond maintaining ticketing and asset management systems, the role is responsible for evaluating new technologies via cost/benefit analysis and creating engaging instructional content to ensure seamless user adoption across the organization. This structure offers a unique opportunity to shape the company's internal technology landscape while maintaining a core focus on delivering an exceptional on-site support experience for leadership and guests.

Essential Functions

• Office Support & Executive Services
• Provide white-glove, on-site technical support to executives and guests, ensuring immediate resolution of hardware and software issues with a professional demeanor.
• Provide expert-level troubleshooting for a diverse fleet of hardware, maintaining a consistent experience across both Windows and macOS/iOS platforms.
• Own the end-to-end functionality of Microsoft Teams conference rooms; perform regular pre-meeting system checks on cameras, microphones, and displays to ensure interruption-free sessions.
• Provide dedicated technical presence during high-stakes executive meetings to deliver real-time troubleshooting and specialized AV guidance.
• Manage hardware, software, and licensing, including imaging, deployment, updates, troubleshooting, and license tracking for Windows and macOS devices
• Administer and troubleshoot all office-based technologies, including printers, workstation accessories, desktop monitor installations, and local network connectivity.
• Serve as the primary point of contact for local ISPs and building engineers to ensure facility-wide technology, such as access points and internet services, remain fully operational.

Cloud Administration & Systems Management

• Demonstrate high integrity in managing critical systems, ensuring all cloud configurations align with company security and operational continuity standards.
• Assist in the management and maintenance of the Microsoft O365 and Azure environments, ensuring optimal user configuration and service health.
• Oversee user provisioning, dynamic group memberships, and the implementation of conditional access policies to ensure secure and efficient access.
• Administer all applicable business cloud solutions for (Azure AD, O365, SharePoint, Teams) and secondary cloud solutions where needed. 

Conference Room and AV Technology

• Support Executive Meetings by ensuring all conference room systems are fully operational in advance, attending sessions as needed to assist participants, resolving issues in real time, and providing user training to enable successful, interruption-free meetings.
• Oversee all technology within two executive-level Microsoft Teams conference rooms equipped with advanced camera systems, as well as one smaller Teams-enabled room, ensuring optimal functionality and performance.
• Maintain and verify the functionality of all conference room technology, performing regular checks to ensure cameras, microphones, and displays operate reliably before scheduled meetings.
• Coordinate with the Director of Technology for planned upgrades and preventative maintenance.

Required Qualifications

• 5-7 year of IT experience required
• Prior support experience with expert proficiency in both macOS and Windows operating systems within an enterprise environment.
• Deep understanding of Microsoft Teams configurations and features including the O365 Admin Console for Teams as well as Town Hall experience.
• Polished, professional demeanor essential for high-touch executive and visitor support.
• Bachelor's degree in information technology or equivalent professional experience.
• Self-motivated commitment to delivering white-glove service and exceptional user experiences.
• Advanced analytical troubleshooting skills coupled with superior time management and prioritization.
• Demonstrated ability to coordinate cross-departmental initiatives and vendor relations with minimal supervision.

Preferred Qualifications

• Advanced proficiency in Microsoft 365 Administration, including tenant-wide management and service optimization.
• High-level expertise in Microsoft Entra ID (Azure AD), specifically managing user configurations, licensing, and security groups.
• Advanced skills in SharePoint and Teams administration, including site security and conference room systems.
• Demonstrated ability to master emerging technologies, specifically AI integration and workflow automation.

Additional Desired Skills

• Microsoft Azure Fundamentals (AZ-900) or higher-level Associate certifications.
• Proficiency with the Microsoft Power Platform, including Power BI, Power Apps, or Power Automate. Foundational understanding of database structures and data management.
• Prior experience managing enterprise-level helpdesk ticketing and asset management platforms.
• Familiarity with the administration of office security systems and physical access control technologies.

Work Environment

This position operates in a professional corporate office environment. The role routinely uses standard office equipment such as computers, phones, and video conferencing systems. Work is primarily sedentary in nature; however, the employee may occasionally be required to stand, walk, bend, or lift office products and supplies weighing up to 20 pounds.

• Onsite presence required at JDA's NYC office Monday–Friday.
• Requires professional flexibility to provide on-site support outside of standard business hours for executive engagements and critical system maintenance.
• Reports to the Director of Technology and collaborate closely with Facilities, HR, and Building Engineering teams.
• Communicate clearly and effectively with team members, vendors, and other departments.

About JDA TSG

Since 2011, JDA TSG has partnered with global enterprises to solve complex business challenges through technology, process improvement, and talent solutions. Our core values—excellence, adaptability, and integrity—define how we operate and deliver measurable impact for every client engagement.

JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, gender identity, marital status, national origin, race, religion, sex, or any other characteristic protected by applicable laws and regulations.

Benefits and Perks:

• Healthcare - Comprehensive coverage for you and your family
• Employee Assistance Program - Get support when you or your family need it with counseling and coaching
• 401K with company match
• Paid time off
• Paid parental leave
• Volunteer Day Off
• Life insurance - Protect your loved ones and their future
• Business travel accident insurance

JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

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