Microsoft Intune & Windows 365 Customer Engineer Job Listing at JDA TSG in United States of America (Job ID 13983753)

Description

At JDA TSG, we equip many of the world's major brands with top-tier specialized talent, business process expertise and technologies to drive their organizations in exciting new directions. What makes us the partner of choice for the most experience-obsessed brands worldwide? We apply extensive due diligence up front to ensure that our teams and talent will be a cultural fit and can make a difference from the very start. And we've established a reputation for bringing exceptional focus, flexibility, and confidence with every client we serve.

We are seeking an experienced Microsoft Intune & Windows 365 Expert to deliver modern endpoint and Cloud PC solutions for enterprise customers. This role is Windows-centric, with strong focus on Windows 10/11, Windows 365, identity-driven access, and endpoint security, supported by Microsoft Intune. The ideal candidate has hands-on experience designing, deploying, and operating Windows 365 Cloud PCs at scale, integrating Intune, Microsoft Entra ID, and Conditional Access to deliver secure, performant, and reliable end-user experiences.

Location: Remote U.S.

Salary Range: $95,000 - $110,000 Based on experience

Primary work includes:

• Standard Product Work Shops - Training
• In-Depth Product Reviews - White Board (Chalk Talk) Sessions
• Health Checks / Assessments
• Post Operational Review of Product Implementations
• Product Upgrade / Migration Assessments
• Systems Performance Reviews
• Act as the primary technical contact, providing customer visibility, advanced technical support, and problem resolution for corporate customers, including issues raised to the highest levels of management

Key Skills & Technologies

Windows 365 (Primary Focus)

• Design and deploy Windows 365 Cloud PCs, including:
• Business, Enterprise, and Frontline offerings
• Provisioning policies and device assignment strategies
• Image management and lifecycle planning
• Demonstrate strong understanding of Windows 365 licensing and SKUs, including:
• Windows 365 Business vs Windows 365 Enterprise capabilities and limitations
• Frontline Cloud PC scenarios (dedicated vs shared usage models)
• Cloud PC sizing considerations (vCPU, RAM, storage) aligned to user personas and workloads
• Licensing prerequisites and dependencies (Intune, Entra ID, Windows Enterprise, Hybrid Benefit)

Configure and support:

• Connectivity models (Microsoft-hosted and Azure Network Connection)
• Performance optimization and end-user experience troubleshooting
• Access scenarios across multiple device types

Integrate Windows 365 with:

• Microsoft Intune for device management
• Microsoft Entra ID for identity and access
• Conditional Access and Zero Trust controls
• Troubleshoot Cloud PC provisioning issues, sign-in failures, performance concerns, and policy application problems.

Support migration scenarios from:

• Traditional physical desktops
• On-premises VDI or third-party DaaS solutions

Windows Endpoint & Intune Management

• Implement and support Windows 10/11 management using Intune, including:
• Windows Autopilot (User-Driven, Pre-Provisioning)
• Windows Autopatch
• Update rings, Feature Updates, and Quality Updates

Configure Endpoint Security policies:

• Microsoft Defender Antivirus
• Firewall, ASR rules, and BitLocker
• Security Baselines
• Deploy and manage applications (Win32, Store, Microsoft 365 Apps).
• Design compliance policies and integrate with Conditional Access.

Leverage Intune Suite features such as:

• Remote Help
• Endpoint Analytics
• Endpoint Privilege Management
• Identity, Access & Security
• Strong experience with Microsoft Entra ID.
• Implement and troubleshoot:
• Single Sign-On (SSO)
• Conditional Access policies aligned with Zero Trust principles
• Understanding of device trust, compliance-based access, and identity-driven endpoint management models.
• Troubleshooting & Automation

Troubleshoot complex issues across:

• Windows endpoints
• Intune
• Windows 365 Cloud PCs

Analyze logs and diagnostics using:

• Intune troubleshooting tools
• Event Viewer and MDMDiagnosticsTool
• Automate operational tasks using PowerShell and Microsoft Graph (preferred)
• Maintain clear customer-ready documentation and handover guidance.

The Experience you'll need to excel in the role:

• 10 – 15 years of experience in strong hands-on experience with Microsoft Intune and Windows endpoint management.
• Demonstrated experience deploying and supporting Windows 365 Cloud PCs
• Expertise in Windows Autopilot and Autopatch o Endpoint Security and compliance o Conditional Access and identity-driven controls
• Familiarity working in a partner, MSP, consulting, or customer success environment where customer guidance and technical leadership are critical.
• Excellent communication skills and the ability to lead technical discussions with both engineering teams and senior stakeholders.

About JDA TSG:

At JDA TSG, our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we will thrive as an organization. We are excited to be here, doing meaningful work.

Benefits and Perks:

• Healthcare - Comprehensive coverage for you and your family
• Employee Assistance Program - Get support when you or your family need it with counseling and coaching
• 401K with company match
• Paid time off
• Paid parental leave
• Volunteer Day Off
• Life insurance - Protect your loved ones and their future
• Business travel accident insurance 

JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States.

 We have been made aware of individuals falsely posing as recruiters for JDA. JDA recruiters will never ask for sensitive personal information. We only collect sensitive personal information after an offer has been accepted, and only through our secure onboarding system. We will never request Social Security numbers, birth certificates, or banking information during the interview process or via text, chat apps, or personal email.

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