Description
Overview
The Human Resources Associate (HRA) supports the Tax Line of Business, including seasonal and full-time professionals across TurboTax Live (TTL), QuickBooks Live (QBL), and related tax programs. This role serves as a frontline HR partner during peak tax season, ensuring timely resolution of employee inquiries, compliance support, documentation management, and operational coordination across a high-volume, remote workforce.
This role directly supports thousands of tax professionals serving enterprise clients. The HRA ensures compliance, employee experience, and operational continuity during one of the most critical revenue-generating seasons of the year. The HRA plays a critical role in maintaining employee experience, policy consistency, and risk mitigation in a fast-paced, seasonal environment.
What You Will Do
Employee Support & Case Management
- Serve as primary point of contact for HR inquiries from tax associates, experts, and managers.
- Respond to and resolve employee relations matters, policy questions, pay inquiries, and escalations.
- Manage HR ticketing system cases, ensuring timely and accurate documentation.
- Escalate complex matters to HR Business Partner or legal as appropriate.
Seasonal Workforce Support (High Volume)
- Support onboarding and offboarding processes for seasonal tax professionals.
- Partner with Payroll to resolve pay discrepancies, differential pay, and overtime issues.
- Assist with performance documentation and corrective action coordination.
- Support attendance tracking and timekeeping compliance.
Compliance & Risk Management
- Maintain documentation for FMLA, ADA accommodations, and leave requests.
- Ensure consistent application of company policies.
- Monitor compliance with wage & hour laws across multiple states.
- Support investigations related to harassment, discrimination, or policy violations.
Performance & Manager Support
- Partner with Tax Managers and Senior Tax Managers to guide performance conversations and documentation.
- Assist in drafting performance improvement plans and final warnings.
Data & Reporting
- Track HR trends including attendance, escalations, terminations, and leave activity.
- Provide weekly summaries during peak season to HR leadership.
Who You Are
- Bachelor's degree in Human Resources, Business, or related field preferred.
- 1–3 years of HR experience (high-volume or seasonal workforce preferred).
- Experience supporting a remote workforce strongly preferred.
- Working knowledge of wage & hour compliance.
- Experience with HRIS and payroll systems (ADP Workforce Now preferred).
- Strong documentation and case management skills.
- Ability to manage multiple priorities during peak season.
- Demonstrate the following competencies:
- Sound judgment and discretion.
- Strong written communication skills.
- Ability to operate calmly under pressure.
- High attention to detail.
- Ability to manage confidential information.
- Operational mindset with risk awareness.
What We Offer
- Healthcare – Comprehensive coverage for you and your family
- Employee Assistance Program – Get support when you or your family need it with counseling and coaching
- 401K with company match
- Paid time off
- Paid parental leave
- Volunteer Day Off
- Life insurance – Protect your loved ones and their future
- Business travel accident insurance
USD $70,000.00 - USD $90,000.00 /Yr.
We are an equal opportunity employer committed to building an inclusive workplace. To view our Equal Employment Opportunity (EEO) policy, please click here.
Qualifications
- Bachelor's degree in Human Resources, Business, or related field preferred.
- 1–3 years of HR experience (high-volume or seasonal workforce preferred).
- Experience supporting a remote workforce strongly preferred.
- Working knowledge of wage & hour compliance.
- Experience with HRIS and payroll systems (ADP Workforce Now preferred).
- Strong documentation and case management skills.
- Ability to manage multiple priorities during peak season.
- Demonstrate the following competencies:
- Sound judgment and discretion.
- Strong written communication skills.
- Ability to operate calmly under pressure.
- High attention to detail.
- Ability to manage confidential information.
- Operational mindset with risk awareness.
Responsibilities
Employee Support & Case Management
- Serve as primary point of contact for HR inquiries from tax associates, experts, and managers.
- Respond to and resolve employee relations matters, policy questions, pay inquiries, and escalations.
- Manage HR ticketing system cases, ensuring timely and accurate documentation.
- Escalate complex matters to HR Business Partner or legal as appropriate.
Seasonal Workforce Support (High Volume)
- Support onboarding and offboarding processes for seasonal tax professionals.
- Partner with Payroll to resolve pay discrepancies, differential pay, and overtime issues.
- Assist with performance documentation and corrective action coordination.
- Support attendance tracking and timekeeping compliance.
Compliance & Risk Management
- Maintain documentation for FMLA, ADA accommodations, and leave requests.
- Ensure consistent application of company policies.
- Monitor compliance with wage & hour laws across multiple states.
- Support investigations related to harassment, discrimination, or policy violations.
Performance & Manager Support
- Partner with Tax Managers and Senior Tax Managers to guide performance conversations and documentation.
- Assist in drafting performance improvement plans and final warnings.
Data & Reporting
- Track HR trends including attendance, escalations, terminations, and leave activity.
- Provide weekly summaries during peak season to HR leadership.
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