JDA TSG Job - 33399584 | CareerArc
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Company: JDA TSG
Location: Philadelphia, PA
Career Level: Mid-Senior Level
Industries: Recruitment Agency, Staffing, Job Board


JDA TSG has immediate opportunities forTeams / Skype for Business Engineers to join our growing team as a Customer Engineer (CE) supporting a critical client relationship. This is an exciting opportunity for someone who brings a strong business acumen, exceptional technical skills who is also interested in building a sustaining customer support model & sharing in its success. This is a knowledge transfer role where you'll be presenting solutions & remediation strategies to a range of Technical & non-technical audiences on a regular basis. 

CE's are some of the most distinguished & highly accredited engineers in the world. They are subject matter experts called upon to service & support our client's Premier customers across the country. This is an opportunity to elevate your skills & knowledge base to an extraordinary level. The end customers whom you'll be working with are typically F1000 organizations. You'll be providing support for a range of issues where you are the subject matter expert the room is looking to for guidance, education & adherence to best practices. It's a dynamic & challenging role best suited for curious, talented engineers seeking to take their skill sets to the next level & beyond. 

TRAVEL: Due to Covid-19, travel expectations have significantly lessened for these positions. CE's are home based & generally deliver services remotely, although some travel to customer locations could be required. A valid driver's license is required for the position. 

Core Accountabilities:

You will be responsible for customer satisfaction, deployment, adoption & support of Teams deployments. You will be working & supporting customers with building, deploying, operating & optimizing large complex enterprise environments. The CE scope of work is extensive & all candidates must have a broad range of Microsoft functional & technical capabilities & specifically, proficiency with the following technologies: Teams. The primary work (typically under 1 week's duration per client) to be performed include:

·      Standard Product Work Shops – Training

·      In-Depth Product Reviews - White Board (Chalk Talk) Sessions

·      Health Checks / Assessments

·      Post Operational Review of Product Implementations

·      Product Upgrade / Migration Assessments

·      Systems Performance Reviews 

·      The scope of work is extensive & candidates must have a broad range of Microsoft functional & technical capabilities & specifically, proficiency with the following technologies: Skype for Business 2015 Server On-premise (hybrid configured with Office 365 Tenant) 

Required Skills & Experience:

·      Enterprise support for Microsoft Teams, including implementation, administration & Troubleshooting

·      Experience with Skype for Business 2015 Server to Skype Online Exchange in a support or consulting role

·      4+ years' industry experience with Microsoft Server products

·      The planning, migration & operations in like configurations

·      In-depth knowledge of supporting & complementary technologies, such as AD Azure, Active Directory Connect & PowerShell

·      Ability to work independently in a fast-paced environment

·      Demonstrated aptitude for providing extraordinary customer service in politically charged environments

·      Possess a passion for learning, strong problem-solving skills, critical thinking & good judgement

·      Ability to apply knowledge to improve Microsoft products & the customer experience

Desired Skills & Experience:

·      Expert level of Microsoft enterprise software product offerings

·      Excellent demonstrated customer service skills

·      Candidates must be able to work independently 

·      Advanced Microsoft certifications are preferred

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

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