Description
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Job Title: Customer Help Desk Specialist
Locations: Hyderabad | Hybrid
Get To Know Us:
SS&C Intralinks is a leading, global technology provider of beyond the firewall collaboration solutions. Over 800 of the Global Fortune 1000 use the Intralinks platform to securely share content and collaborate anytime, anywhere, with business partners.
SS&C is leading the way. We continue to look for todays and tomorrow's brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
- Your Future: Provident Fund
- Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
- Your Wellbeing: Mediclaim, Term Life Insurance, Accidental Coverage, Employee Assistance Program, Parental Leave
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customized, including SS&C University
- Extra Perks: Diwali voucher
What You Will Get To Do:
Manage assigned inquiries to maintain the Response Time Service Level Agreement. Largest volume of inquires include:
- Updating invoices and resubmitting with POs provided
- Billing error resolution & disputed charges
- Entering credits for billing errors discovered
- Billing explanations for invoices in question - ensuring that all charges are accurate by consulting the sales contract and specific billing notes that are available.
- Discussing billing issues with sales representatives, client services, and others to resolve questions
- Responding to Inbound calls landing on the Finance Hotline.
What You Will Bring:
- Bachelor's degree in Accounting, Finance, or a related discipline.
- 2-3+ years of relevant experience in Order to Cash.
- Excellent numerical, analytical & problem-solving skills.
- Quick study and demonstrates a willingness to learn from others.
- Able to listen, absorb, and apply coaching techniques from peers and management.
- Ability to manage multiple priorities and meet tight deadlines with accuracy and attention to detail.
- Strong interpersonal skills and a collaborative mindset.
- Proven track record for improving process efficiencies and solving client billing queries
- Able to identify root cause of the problems and provide effective solutions to eliminate further occurrence of the same
- Pro-active & Self Starter
- Ability to multi task
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
For any queries related to hiring, please feel free to contact us @ IndiaTATeam@sscinc.com.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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