Description
About Us:
At ID Logistics, we are dedicated to fostering a dynamic and inclusive work environment where every team member is welcomed and valued. As a leading global 3PL (third-party logistics) organization with over 35,000 employees across more than 400 sites in 18 countries, we pride ourselves on our customer-first approach and commitment to operational excellence.
Position Overview:
We are seeking an experienced Quality Manager to lead and oversee Quality and Food Safety operations within the warehouse. This role ensures compliance with regulatory, customer, and company standards while managing a team of hourly employees. As the site expert, the Quality Manager is responsible for implementing and maintaining the Quality Management System (QMS), driving continuous improvement, and fostering a culture of excellence in quality and food safety.
Work Location:
Onsite – Country Club Hills, IL
Work Schedule:
1st Shift, Monday–Friday
Travel:
15%
Key Responsibilities:
Quality Management System (QMS):
Implement, manage, and continuously improve the QMS to meet regulatory, customer, and company requirements. Ensure ongoing suitability and effectiveness of the system.
Audits & Compliance:
Serve as the site authority for internal and external audits, ensuring compliance with applicable regulations and standards, including BRC, FDA, and other relevant food safety and quality frameworks. Support certification efforts as required.
Leadership & Oversight:
Lead Quality Assurance and Sanitation teams, overseeing daily operations, training, and policy adherence. Ensure effective safety, environmental, pest control, and sanitation programs are in place and maintained.
Customer Collaboration:
Act as the primary point of contact for customer quality teams, addressing quality requirements, investigations, and issue resolution in a timely manner.
Corrective Actions:
Manage the CAPA (Corrective and Preventive Action) program, ensuring root cause analysis, effective resolution of nonconformances, and verification of corrective actions.
Training & Development:
Deliver facility-wide quality, food safety, and compliance training to ensure readiness for audits and customer expectations.
Documentation & Reporting:
Prepare and maintain quality reports, audit documentation, recall records, and regulatory files to support compliance and continuous improvement.
Continuous Improvement:
Identify and implement process improvements related to quality, food safety, safety initiatives, and operational efficiency.
This position is not eligible for immigration sponsorship.
Qualifications
Minimum Requirements:
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Bachelor's degree in a related field or equivalent combination of education and experience
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5+ years of experience in quality, food safety, or compliance within contract packaging, warehousing, distribution, or manufacturing (co-pack) environments
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Demonstrated experience with hazmat materials, lot control, product recalls, disposals, and quarantine/segregation processes
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Strong working knowledge of HACCP, FSMA, PCQI, GFSI standards (including BRC, SQF, FSSC 22000), and AIB requirements
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Proven experience supporting and leading internal and external audits and maintaining regulatory compliance
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Solid understanding of food packaging operations, including raw materials and display builds
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Experience driving safety initiatives and supporting cross-functional safety and compliance programs
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Strong proficiency in food safety principles, quality management systems (QMS), and continuous improvement methodologies
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Excellent leadership, organizational, and communication skills, with the ability to manage priorities and deadlines effectively
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Strong analytical and problem-solving skills, with proficiency using computer-based tools, data analysis, and reporting systems
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3PL industry experience strongly preferred
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Bachelor's degree preferred
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Experience in food-grade warehousing environments
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Experience working in both Distribution Center (DC) and manufacturing/co-pack operations
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Warehouse Management System (WMS) experience preferred: Manhattan strongly preferred; AS400 or Blue Yonder considered
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Proficiency or willingness to learn statistical quality control tools, spreadsheets, and quality reporting systems
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