Description
Position Overview:
The Operations Manager supports the site General Manager by ensuring efficient warehousing, distribution, and packaging operations. This role involves significant customer interaction, focuses on driving profitability and productivity, and upholds high-quality standards. The Operations Manager also promotes a safe workplace and ensures compliance with safety procedures.
Location: On-site West Jefferson, OH
Work Schedule: Monday-Friday, 10am-7pm with flexibility to work outside of scheduled hours for emergencies and operational needs as they arise
Travel Specifics: Less than 10%
Competitive Compensation: Attractive annual salary of $82,000-$110,000 plus bonus with benefits including PTO, sick time, corporate holidays, medical, dental and vision insurance, 401(k) matching, and more
Key Responsibilities:
Team Management:
- Manage staff, set goals, and oversee department activities.
- Handle performance reviews, productivity, quality of work, and staff concerns.
- Ensure training is completed and records are maintained (OSHA, audits, etc.).
- Implement cross-training programs to maximize team effectiveness.
Operations Oversight:
- Manage operations within budget and customer requirements.
- Assist with workforce planning and operating budgets, considering P&L inputs.
- Oversee scheduling, trailer inspections, yard checks, and floor space coordination.
- Monitor KPIs and recommend process and performance improvements.
Customer Interaction:
- Build strong relationships with customers through timely and effective communication.
Facility Maintenance:
- Ensure preventative maintenance of equipment and facility, including door checks, alarm security, housekeeping, and grounds upkeep.
Compliance & Safety:
- Promote adherence to safety policies and correct noncompliance.
- Monitor and maintain Good Manufacturing Practices (GMP).
Administrative Tasks:
- Prepare reports and documentation as needed.
- Assist with OS&D claims and maintain accurate records.
Qualifications
Minimum Requirements:
- 5+ years management experience and comprehensive knowledge in a high volume fast paced 3PL, distribution, warehouse, and transportation environment.
- High volume e-commerce experience
- Strong background in both inbound or outbound
- Critical thinking, problem solving and reasoning skills.
- Ability to work effectively with diverse personalities and communication styles.
- Proficient with Microsoft Office, databases, WMS, and other metrics measurement tools.
- Strong presentation, writing and speaking proficiency.
- Experience applying Lean, Six Sigma, or Kaizen principles preferred.
- Strong organizational skills.
- Experience with ADP platforms, including WorkForce Now, WorkForce Manager, ADPRM helpful.
- Ability to work a flexible schedule to meet the operation's needs.
Preferred Qualifications:
- Bachelor's degree in supply chain or Logistics or business-related field preferred.
- 3PL experience.
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